
Serving Richland, WA and surrounding areas
In business since 1983
Free estimates
Emergency services offered
"The unit was not cooling and when I called they set an appointment and arrived as stated. The technician was very friendly and not bothered by someone looking over their shoulder. It was determined that the Freon was practically gone, but leak checks could not find the leak. The technician charged the system and told me to call if anything happened in the near future. This was an approximately $400 service. After 5 days, the unit stopped cooling again. I called and had another service, this time the original technician arrived with assistance. The leak was determined to be in the condenser coil and would require replacement. An estimate of $800 was given, which was the labor charge with no anticipated charge for the Freon. The part was to be ordered and repairs conducted the following week after the parts arrived. On the day repairs were to be done, I called the shop around 10 as I was told this would be an all day job. The shop did not have an appointment for me nor was the part in. I asked to wait for a return call from the parts department with an anticipated date. I was rather disappointed at this time and was formulating this review in my head. The person from the parts department called 2 hours later and informed me that the required part was out at least two weeks, so I was told that the technician was on his way and another would be following with a new complete condenser unit. This unit was installed by the end of the day, meeting the original promised schedule. I was informed that the parts would be covered for the remainder of the 10 years, it would not restart but the original price estimate would be honored. The slip in the professionalism score has nothing to do with the way I was treated as I felt they did all they could to get my issues addressed, I deducted the point as they should have called to let me know of the delay so that the two hours I waited for the return call from the parts department would not have me fuming. All of the people working this job were very professional and did a great job getting us back in cool air once the total problem was know."





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