Get matched with top swimming pool remodelers in Richmond, VA

" I am paid more than 80k to redo my pool house located in Mclean, VA. The pool never worked. Always green. Every time you call, they will send one cleaning crew for 180$, but the answer from them was that the pool will be better after a few days. After a few days, the pool is green, and you call again, and they will say our pool needs multiple cleanings, and they will do various cleanings and send various invoices. When cleaning, they say the pool will improve in a few days. After a few days, if you call to ask why the pool is green, they will say it's one more service. This pool was reconstructed, and the same company did the plumbing and machines. Please be careful when hiring this company complete rip-off. After ripping off, they will say customers do not know anything about the pool. This is the value they will give to the customer who paid around 80k "

"Smart Pools 21 owner, Cesar, completed a complete pool renovation for us in 2019. This year we had 3 tiles come off at the waterline. We called Cesar and, even though he and his team are extremely busy this time of year, he sent a member of his crew by to replace the tiles. We continue to be pleased with Smart Pools 21, Cesar, and his team. We still have some work to do in our little piece of the world. We look forward to the next project with Cesar."

"Travis Lane made a great first impression when we initially met. It was apparent from his preliminary questions at the first site visit, that he cared about his clients needs. We have a small, tight backyard which was always wet so we hardly used it. Our goals were to install a swimming pool, resolve drainage issues and replace lawn with plants, and hardscaping. Travis Lane brought us a preliminary design that would fit our needs and our budget. His hardscape and swimming pool design was on point for our wishes and we made minimal changes to his primary drawings. Travis submitted his professional plans to the county and our HOA and they were easily approved. During the course of construction Travis Lane started on time and was always here when he said he would be here. We did hit more rock than expected during the excavation which increased costs beyond the contingency in the budget. This took us over budget but was unavoidable to get the pool we wanted. We were out of town during excavation and so didn't have to listen to the hammers that week. After enjoying for a year and a half now, we have so much more use of our backyard for all seasons. My husband uses the spa pretty much every day after his daily bicycle ride after work. The pool is a great way to cool off when its really hot in the summer too. Travis made a custom stone bench with gas fireplace. The year round use for this is awesome! Travis was also able to give us a small negative edge on the pool. This is a great place to sit next to and drown the sound of the neighbors out. The plants incorporated in the design are filling in very nicely and provide us with color throughout the growing season. Some shrubs/trees died after installation (which took place in hot weather) but they were replaced under warranty. A few of the replaced plants perished, and we are learning what thrives in different parts of the yard. We enjoy all the visiting pollinators, which we did not have before. All in all Travis was great to work with. He and his crews worked very hard and the craftsmanship is amazing. After a year and a half, we notice no wear in the paved patio, plaster, and masonry work. Early in the project we found times when Travis did not communicate plans well, but this improved over time. We would recommend him for a design and build project. The end results demonstrate real craftsmanship and the integrity of his work is evidence of his experience in the industry."

"Early and fast!"

"They did an excellent job repairing the grout between the bricks on my patio"

"Best Pool company in the DC area. Adam knows his stuff and so does his partner Gary. We love the grotto, water slide, firebowls and 1200 sq. ft. free form pool!!! If your getting other quotes do yourself a favor and talk to them before you hire!"

"Very knowledgeable, cordial, professional staff. I was very pleased to have received personalized service, being updated almost daily on progress. This was very important as these types of jobs can be very stressful and unpredictable. Aqua Blocks did an outstanding job and I would absolutely recommend them to anyone. "

"We had our master and hall baths completely gutted and rebuilt. We bid the project out to several companies, and DMV was immediately the most helpful. Pricing was very competitive. Luis and the team completed both bathrooms in about 6 weeks - and this was a full demo. The crew was extremely kind and courteous, and worked hard to minimize the mess and impact to our home. One weekend we had a party, and they helped make our home look like there wasn’t a major project in-progress! Craftsmanship was impeccable. The tile work in particular is beautiful - details I hadn’t even thought of were done for me. Like any job, we had some changes to scope (our choice), and some minor hiccups. They were extremely helpful navigating through scope changes, and more than fair on pricing. And on the minor hiccups, they made it extra clear that the job wouldn’t be wrapped until we were satisfied - and that’s what happened. Honestly this experience was a 10 out of 10, and I hope we can have them out for another project soon. Our bathrooms went from blight to bling in 6 weeks - I look forward to getting ready now!"

"If I could give this company a 6 out of 5 stars I would! They did a fantastic job overhauling my mother's deck, back patio, fencing, and front portico. All of the work was absolutely essential for safety and structural reasons, and I'm so glad I chose OSSA to do the work. My mother has Alzheimer's, which presented additional issues, but the entire crew was incredibly kind, respectful, and understanding of the unique challenges they faced. They were responsive and kept me aware of everything regarding the job along the way. My mother is so pleased, and I have the peace of mind that all of her outdoor space is safe, beautiful, and accessible. I will be hiring OSSA to do some work in my own home, as I look to make necessary improvements in the future. I've told everyone I know how how wonderful they are. 6 out of 5 stars!"

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."