Get matched with top basement drainage channels installers in Roanoke, VA

"If I could just rate some of the service technicians I would rate them higher and would recommend that they find a new ethical company to work for! We purchased our unit seven years ago. We had gotten a quote several months prior to purchasing our unit and when we purchased there was a sale that was $500 cheaper then the quote. They had us sign the quote sheet acknowledging installation which had ten year parts and one year labor warranty which we did not pay attention to since it was an old quote. However, the invoice we received had the correct amount that I paid and listed 10 year parts and labor warranty which now they don't want to honor. An attorney I consulted said the invoice would stand up in small claims court which I am now considering. It's just ashamed people don't have ethical business practices. I would encourage anyone looking for a new unit or service for existing systems to look elsewhere!!!!!"

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"I have no idea how many visits, appointments, emergency calls for help or just plumbing issues we have had over more than 25 years at two residents. They have always been dependable, punctual and had a great eagerness to provide exceptional service. Recently upgraded a plumbing fixture and it works great. The follow-up calls have been very much appreciated. Being a diamond club member has been well worth the money spent. I don't have any pictures."

"Had a SEVERE problem with the original construction of my 7 year old home. JES sent a rep out who diagnosed the problem and gave me what I considered a very fair quote to fix it. The crew they sent out, Angel Mara, and Isaias & Jose Flores were professional, communicative and friendly. Communication between setting the appointment and the actual day of was weak, but otherwise very happy."

"My experience with Copper Fox was absolutely terrible. The sales representative, Harold, assured me the project was 2-3 weeks. We started the project in early May. Copper Fox was very gracious and took a two hour lunch break instead of a one hour lunch break everyday so that my son could sleep. I knew that this accommodation would likely make the project take a little longer, but would only affect the loud portion of construction which was framing and some of the screwing during the installation of drywall. Copper Fox did not finish the project until the end of September because they failed to order materials in a timely manner. On top of the project delay the workmanship was extremely shoddy and they failed to communicate with me in a timely manner. Their "project manager" barely came to site and didn't show up for the final inspection I had to handle it myself. I am happy to share my contract and all email correspondence."

"It took about a week & half working partial days in order to allow cement, grout, etc to dry.properly. We now have a large tiled shower with seat and 3 grab bars for safety. Mr. Eads removed all plastic piping and replaced with copper. Roughed in the old shower area so I could have Closet Organizers put in shelves and upper and lower doors for a large closet. Was always neat and cleaned up after work. Very happy with work."

"Be careful dealing with Triangle Reconstruction. Rob, the owner comes off as humble, honest and sincere, but if something goes wrong watch out ! I hired Triangle Reconstruction back in the winter to repair the foundation at my house. This was a very large project of which I had paid him about a third. On January 11 they caused a fire at my house burning down my kitchen. Rob was very apologetic at first, but when I told him I wanted another company to finish the project he said I owed him a lot of money for the work they did and he claimed that they had completed %80 of the job. Fortunately, I had a reputable structural engineer come out to inspect my foundation before they started working on my house and then I had him come back after the fire. The engineer stated only 1/3 of the work had been completed - if that much ! Rob also threatened to file a stop work order if I did not let him bring ‘his engineer’ out to look at it. I understand accidents happen and against the advice of many people I was actually willing to give him the opportunity to finish the job and try to help rectify the situation. However Rob’s estimate to finish was nowhere close to being equitable and provided no consideration for the hardship he has caused in my life. His estimate even included money owed for work they did in the kitchen which was burnt in the fire that they caused ! He clearly doesn’t understand the gravity of this and what my family and I have gone through and what we’re still going through. We have been out of our house for almost 5 months now and probably won’t be able to move back in for another month or two. My family has suffered tremendously due to this company’s negligence."

"They've been very good, helpful, neat and conscientious."

"Should be called "Steal-tite". Company came out to give estimate in MAY 2019. Said they couldn't do the job until December, but we weren't having any leaks by June, so we went ahead and signed contract, sent in $800 deposit. Well, we ended up buying another house and decided not to have the work done. This was about October. Tried to call Seal-tite several times, always get the "answering service" and they never call back. Finally found the card of the engineer who quoted our estimate, Curt Giantonio. He said too bad so sad for our deposit, and that we had no recourse to get the money back. I realize the contract said the deposit was non-refundable. But the company could have been courteous, understood the situation, and refund my deposit even though legally they don't have to. Instead they've chosen to keep my money for zero services rendered. I could understand them keeping a portion to cover the travel costs of the engineer who came on site to give the estimate, but there's no way that is anywhere near $800. Greedy company that obviously doesn't care about people."

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