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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"HCR did a great job with replacing our roof. The materials are high quality and the work (removing original roof, laying down new roof and cleaning up) was done efficiently and with great detail. HCR also offers an excellent warranty and was very thorough in explaining options and setting up the work. We would highly recommend!"

"I had my roof replaced. The salesperson was knowledgeable and very personable. Bridget was amazing. Communication was great throughout the entire process and I was satisfied with the results."

"Had our roof replaced, looks like a clean install. Trey was easy to talk to and was very assuring. We'll see how the roof holds up against this weekend's snowstorm or whatever's coming our way. Yes I copy pasted my own review from Google Reviews."

"Unfortunately, I have flat roof and the company does not work on this type of roof. However, they were very responsive to all my question and handled everything in a professional and friend manner."

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business.\n

"HCR replaced skylights, gutters and downspouts and removed the old roof and installed a new Solar Shingle roof. Through the entire process from order to financing to installation and site clean up everyone I dealt with was professional, informative, courteous and efficient."

Established in 2012, Cenvar Roofing leads the industry with a customer satisfaction first mindset. In fact, we take all the risk. To prove this, we offer no money down. You don't pay until the job is done and you're 100% satisfied! Over 100,000 customers have put their trust in us because we ensure your experience is stress free and seamless. \nTypically, roof replacement projects in Hagerstown are completed within 1-3 days, depending on the scope and conditions.\n\n4.9 Google Business Rating/ Owens Corning Preferred Platinum Contractor / Guild Quality Excellence / A+ BBB Accredited Business\n

"Fantastic! Everything was done quickly, expertly, and professionally. All trash was cleaned up afterward, and the new roof is both beautiful and durable. The price was also fantastic!"

With 30 years of experience protect your home with Complete Home Center’s professional roofing, gutter and window installation services. Our expert installation servces ensure your roofs, gutter and window are installed to last and withstand the harshest weather conditions, providing peace of mind for years to come.\n\n100% Financing and 0% Interest Options Available - Inquire Within \n\nActive and Military Veteran & Firat Responder Discounts Available - Inquire Within \n\nDeposits May Be Required - Inquire Within \n\nAccepts Cash, Checks, Major Credit Cards & PayPal