Get matched with top furniture repair pros in Round Lake, IL

"We engaged Tom Burrell of TD Burrel D&S for a deck renovation project that involved updating an aging wooden deck with TimberTech composite decking. From the outset, Tom demonstrated exceptional craftsmanship, creative spirit, and a deep understanding of the materials. We selected Tom due to his expertise and experience with TimberTech, his competitive pricing, and his flexibility with the project scope. We received quotes from three other deck companies, all of which were more expensive and less accommodating. Tom was thorough, detailed, flexible, patient, and kind. We recommend Tom and his work, however, a few considerations to keep in mind: 1. Our project was planned for 2023 but was ultimately delayed into 2024 due to unforeseen financial circumstances and impacts from other projects. Though unplanned and unfortunate, Tom maintained consistent communication with us throughout this period. 2. Tom operates mostly as a one-man team. While this is reflected in his lower overhead costs, it also means that the project pace will likely be slower compared to companies with larger teams. Our project was initially scheduled for a few weeks but ultimately took several months to complete due to necessary structural corrections, additions to the work order, intermittent issues with equipment and weather. 3. We recommend proactively asking about potential incremental costs for any changes in scope and stipulating that any updates be discussed and agreed upon in writing before implementation. For our specific project, corrections were necessary to the existing deck structure and additional items were discussed and added to the work. This resulted in the final project cost exceeding our initial budget expectation. While these changes were required and requested, discussions regarding the additional costs occurred late in the project. Keeping all parties aligned on scope and cost will help avoid any surprises and make finalizing the project easier. Despite these considerations, Tom is committed, easy to work with, and delivered a beautiful deck that our family will enjoy for many years to come."

"The provider claimed he was doing the procedure correctly by sanding, just one spot and putting stain over the area. He refused to completely sand, the whole table, and just claimed by putting a second coat of stain, it would look fine. He did not have any tools or sandpaper with him and asked us for some sandpaper . I inquired about sanding the whole table and he kept insisting that it was fine that he only sanded the spots that had crazy glue drop on it. I said he needed to sand the whole table and he just sat there and argued with me. He argued with me so much. I told him to go and leave the project. We called him after a few days and we requested our money back that he did not complete the job. He said he could do it the way I wanted it done by sanding the whole table. We gave him another chance to correct his work. He came out and worked on the table for two hours. He sanded 1/2 of the table and spots on the other half of the table, he did not sand the two inserts that also belong to the table. Then he proceeded to stain all pieces whether they were sanded or they were not sanded. He put stain over the old stain and said that that was fine, he had used a little steel wool to rough it up. and then he stained the half of the apron because he couldn’t see the top of the whole apron. He sloppily corrected a nick in the table and said it was fine. Everything he touched on the table made the table worse, I told him to stop working on it and leave and I wanted my money back. He refuses to give my money back. He does not know what he’s doing. He lied about his ability. He’s an old man that is not all with it in the brain. He thinks he wants to come back and try to fix it some more. I am not letting him touch my table. On further inspection he has sanded out the routed edge of the table. He has put the stain on and never wiped it off and he just did everything wrong and he thinks he’s doing it correctly. He should not be doing any work for any one."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"