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"Let start by saying WOW!!! Great job 5 Star Plumbing. I needed to replace my 50 gal water heater the other day. I called other company's to get estimates for replacing my water heater. What I thought was going to be an easy job, they gave me a price that was outrageous. It seemed like they didn't want to do the work. So, that's when I called 5 Star Plumbing and not only did the front office tell me they can do it. They came the same day and the price given was much cheaper then the other companies i called. Peter and Oleg came out like promised by the office. I was amazed on how quick and efficient they both where in changing my 50 Gal water heater . Rest assure, 5 Star Plumbing is at the top of my list for future plumbing needs. Thanks again for the prompt and quick response."

"I have had two satisfactory experiences but the third time they sent a rookie, who clearly did not know what he was doing and he made a big mistake installing the disposal. But he did scold us on what he perceived to be our misuse of the garbage disposal, how we must have done A, B or C and that's why a relatively new disposal went bad, even though we'd done no such thing! We called to complained that the new disposal leaked badly under the sink and spit water out the air gap when using the dishwasher. To ES&D's credit, they did quickly send a different person out to fix the problem free of charge, but the repairman was clearly unhappy about it, grumbling about how we were getting a better disposal than we deserved because it was "all he had on the truck," and he too scolded us on misuse of the disposal. That is NOT how you follow up on a customer complaint. I could have excused the first guy if I'd received a little respect from the second guy. I am done with this company."

"They did a decent job, there's just one issue, there's two lines and the other one leaked. They're very responsive though and came out in a timely passion."

"It is always a pleasure working with Mike. His politeness and professionalism will brighten your day. When he took my case, I knew I can put my plumbing problem behind my back because he is that good. He thoroughly examed the pipe under the shower pan and found the problem was incorrect caulking of the shower fixtures. He showed me how to fix the problem by myself. When I asked him how much I owe him, he said no charge. I asked again to be sure, and he said he was not in the house long so he won't charge me. But believe me, he stayed at least 20 minutes to make sure all the issues were discovered. Thank you so much Mike."

"They did a good job, and we were pleased."

"The sewer line backed up at 8PM on a Sunday night. Called J Drains because they could come out right away. We've had problems with tree roots in the past, so figured that was the issue. They showed up around 10PM and stayed until 12AM, but were unable to clear the blockage. The person came back the next day and eventually cleared the blockage, or so I thought. One week later it was clogged again. Ended up calling another company who replaced a 12 ft section of the main sewer line between the house clean out and the city clean out (all under the yard, not the patio, thankfully).
I give J Drains credit for showing up late at night and trying to fix the issue. However, in retrospect, the guy that showed up did not really know what he was doing. The house clean out (a two way clean out) was holding water, which means that the clog was downstream. The city clean out 12 ft away was dry, so clearly the clog was in between those two. However, time after time, he put the cable down the clean out and fed out nearly 60 ft of line. Obviously that was running into the house, and he could have damaged the plumbing in the house. Then he tried to tell me that the clog was upstream of the house clean out that was holding water. How is that possible?! There was talk of busting up the courtyard patio, etc. He even took the cable up on the roof and went through a bathroom vent trying to clear the blockage. Eventually, he got lucky, and the cable went the correct direction through the house clean out, punching through the clog. Too bad the sewer line was so damaged, that a week later, it had to be replaced. This time, by a company who could correctly locate the position of the blockage, and recommend a logical plan of attack.
The last thing that bothered me about J Drains was the bill. While the cost was reasonable, the guy who came out told me that his boss wanted him to charge me over $1000 for a list of things. He proceeded to tell me that he was going to waive all those fees and only charge me $400 total (for the previous night plus that day). At the time, I thought I was getting a deal, but the more I thought about it, the more it annoyed me. It felt like they were jacking their prices up, so they could then discount it, making me feel better about what I was paying. If he was really invoicing people for less than half what he should, he'd be out of a job. So clearly, this is a company practice to make people think they're getting a deal. Not professional at all.
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"Matt determined the problem quickly, and fixed it, and got the pump working again..  He also tightened down all electrical connections in the power box, and adjusted the Polaris unit.  Did much more than asked or expected.  Would definitely recommend.
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"These guys did a fantastic job! They are affordable and the technician that came out was extremely friendly and personable. If you need a plumber these are your go too."

"They were very good and they were able to fix the problem. They were clean and they cleaned up after themselves. The workmanship was great."