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"Weâ re highly satisfied to say the least! David Lennox was our initial contact. His title is Design Consultant but heâ s so much more than that. Heâ s so kind and sympathetic to the needs of myself and my husband. He made purchasing/financing our walk-in shower as easy and smoothly as possible. So friendly too. The young men who came to work on the shower were Ivan and Gabe. Cash was here too. They did an amazing job!! Our shower was a challenge because the home was built in 1952. They handled everything efficiently and smoothly. They worked very hard and worked very well together and we are proud of them. They stuck with it and had the job finished in a day as promised. We were certain it would take two days. Overall we are so excited to have our new shower. The safety of it is already relieving our anxieties of showering. I have fallen many time in the bathroom and this is no longer a fear of mine. Thank you all for being such a great team, for keeping to your promises and for delivering a beautiful and safe shower!"

"The workers that did the job were very efficient. Did not even stop for a lunch break. Was very happy with their job."

"TJ was and his crew hooked us up very well! Very happy with our decision!"

"Horrible customer service and timing with this whole project of installing our water softener. Tech were always late by like 1-3 hours. We are on our 2nd Friday in a row and the work is still not done. The first Friday they showed up unannounced and the lady Dominique argued with me over the phone about her scheduling them. She was unprofessional and rude. The excuses they have for being late were Covid, warehouse was locked or a tech was not on time. Mind you we have to stay home all day and get nothing done because they need access to the house inside. The manager will not call me back. We have paid in advance and it?s been a mess. Work is still not done. Dominique still argues with us about excuses on why things are delayed. I could recommend this company to anyone. The techs that are here even said the office in San Antonio always get them in a bind with the homeowners and they have to take the raft of it all. Fix your customer service and stop calling customers the morning of to tell us there is a 3 hour delay and your techs show up 4 hours late and the work carries into another week."

"I called Ray Ray's plumbing for a rough-in on my new addition and if you stop reading now please don't make the same mistake I made, just find someone else. Out of the four fixtures they roughed in, three had a slope in the wrong direction, two of them leaked water from being further than 5 degrees off set, and all of them are more than 12" from the design. The owner, Leslie Ray Fewell is a joke of a man with not a single gram of dignity in his body. He will not take responsibility for any actions done under his name, his company or anyone employed by him. Once you pay him he will deny service, tell you he did not receive payment and revoke anything he can. His employees are uneducated, unprofessional and should have anything they have ever touched looked at by a third party and investigated by the Texas State board of plumbing examiners. He will take you for a run and after four+ months, you will only be looking for a new plumber to fix everything they have touched."

"Outstanding.....ontime, fast but completely checked out, cleaned up well when complete, very fair price. We would / will use again"

"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"The Expo home came out, and they installed a step-in shower for the family; their work was excellent. We worked with Da'Monte, Kawin, and John, and they were very professional. We would recommend them to anyone needing this type of service."

"If you want to hire a company that cares, this is the one. We needed to have a bath converted into a walk-in shower in our guest bathroom because of the accessibility issues. The original design looked great, but it would have taken a couple of months to get all the supplies. John and Travis realized that we had an urgent need and came back with a great design that used great materials and we didn't have to wait for so long. In a couple of weeks, we had a crew headed by Jesse that landed in our bathroom. They were great. Everything was done in a day and a half. The quality is superb! Every time I walk into the bathroom, I enjoy the look of it, plus we are happy with all the benefits of having a walk-in shower. One more thing I want you to know is that I really mean what I am saying in this review. When the owner of the company, not a hired salesman, is directly involved in projects, it makes a big difference. Plus, the price was more reasonable compared to "the big shower remodeling companies""