Get matched with top window repair pros in Sailor-springs, IL

"Everything was great from start to finish! The customer service was excellent and my door looks beautiful. I couldn't ask for a better experience. I will definitely recommend Window World!"

"OMG, WILL NEVER call another contractor for a bid in Window World's area of expertise! Last week, as I was coming home from vacation, in traffic near Chicago, I received a call wanting to schedule an install date. I agreed that the following Monday would be fine. Requested an expected arrival time. was told between 8 & 9 a.m. I HAD to leave at 9:45 a.m. and did so.No-one had arrived to start siding. I put it off to bad weather. Didn't arrive home until mid-afternoon Monday. I found my 3 story home stripped of the old steel & vinyl siding AND nearly completely clad in the new insulation! The man running the crew came to my door asking if there was somewhere safe he could leave their tools etc. I was able to give them half my garage. The crew arrived shortly after 7 am.Tues. Worked until 7 pm. NON-stop! Then on Wednesday LESS THAN 3 days from starting job!!!) This crew had COMPLETED the job & was cleaning up & reloading their truck! The field supervisor was dumbfounded! The head of the crew even taught him a couple of things about siding, to make the job better with NO extra cost to homeowner! THANK YOU ANGIE'S LIST! Not only did you save us thousands of dollars, but I got a top notch crew out of it! Those men on the crew were such hard-workers and so polite! I am thankful, Window World of East Peoria, was able to access and use this crew! Shoot, I'd hire the crew again if they did more than siding!"

"They found some rotten wood. Repaired it all for same price . Really nice guys did the work. Jeffo, mike, John , cook. Thanks!"

We are committed to excellence in every aspect of our business. \nWe uphold a standard of integrity bound by fairness, honesty, and personal \nresponsibility. Our distinction is the quality of service we bring to our customers. \nAccurate knowledge of our trade combined with ability is what makes us true \nprofessionals. Above all, we are watchful of our customers' interests and make \ntheir concerns the basis of our business.

"Met with Marc, and we were very impressed. Instead of immediately pushing costly repairs, he carefully inspected our basement and exterior, asked us a number of questions, and believed at least one of our problems stemmed more from a relative humidity issue than a drainage problem. Marc gave us a short list of things to try first, saying that more extensive work could always be done later without compromising the structural integrity of our basement. Very knowledgeable and professional. If we ultimately require more work, B-Dry will be the first we call."

I’m a hardworking person who doesn’t like to leave projects half finished or looking sloppy, I can be a bit of a perfectionist. I’ve always fixed and built almost everything I needed myself and I take pride in being self sufficient. I’ve been an electrician for a year and half now and before that I was fabricating aerators for private residences. I have a wife and two children, so I can handle the chaos of a whole house remodel even if you decide to alter any details halfway through.

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Marcus and his employees did a fantastic job on our house.  He totally prepped the house by scraping away old paint and rotted wood, power washing the exterior and removing broken windows and boards.  He worked with temperatures in the high 90's and finished in the time period he specified.  We contacted him from overseas and he made all arrangements with us in a prompt and professional manner.  I was 100% confident that he would produce a quality product and I was certainly not disappointed.  The house looks absolutely beautiful and crisp, well painted.  I am sure the house will look great for years to come.  Marcus also assured me that he used a top grade paint that will have longevity in all weather conditions for years to come.  I would highly recommend him to others and would use him again for future work.  He was friendly, professional, courteous and dependable.  It was exactly the type of service we expected from someone who could give us quality work from thousands of miles away!  TOP NOTCH!"

"Our house had a water damage that ruined much of the drywall and floor on the first floor and the basement. For such a big repair job, I carefully looked up the reviews and recommendations from Angie's list and talked to 3 contractors that have the highest ratings. AOM was one of the three. David, the owner of AOM, quickly came to our house, assessed the damage, explained to me what need to be done, showed great empathy to our loss and current situation (having to stay in hotel waiting to go back to our house), and put a very competitive bid (about 2/3 the bid of another contractor). We picked them and signed the contract. AOM uses Trello, a cloud-based project tracking system that software companies often use, to effectively and promptly communicate task description and updates to all workers and house owners. AOM workers are professional, hard working, and friendly. For such a big project, expectedly there were some hiccups and AOM had to juggle ours with their other on-going projects. David kindly explained to me various aspects of the repair work and promptly fixed any faults that we identified. I became to completely trust David's professional skill and that he would treat our house like his. Several nights and weekends David came to work late so that we could move back to normal life as soon as possible. In the end, we are very happy with our remodeled house. I sincerely recommend David and AOM for any house remodeling and restoration job."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."