Get matched with top water heater installers and replacers in Sandy Springs, GA

"There is nothing worse than having your hot water go out on a holiday weekend! I called several plumbers before I put in a call for help to Angieà  à ¢à  à  à  à  s List. I am so thankful Donald with Atlanta Tankless responded! He came out on a Sunday within just a couple of hours of our call. He looked at our existing tankless system and offered us a couple of options as to what avenue we could take depending on if we wanted to repair or replace. At no time was there ever any pressure to do one or the other. He simply laid out the choices. We ultimately decided to replace the system as it was older, we had issues with it before, and we didnà  à ¢à  à  à  à  t want to do a patch job only to have to repair later anyway. He was absolutely awesome. Professional, kind, and the fact that he was willing to come out on Memorial Day Sunday when other companies flat out refused makes him a star in our book. I would not hesitate to recommend!"

"Great company I highly recommend them to replace your hot water heater"

"They didn?t finish the first day , they called and canceled on the second day or no one called on day 3. The young lady called on the 5 th day say the were headed my way. She assumed I would be home. I informed her that I told the guy that the past week was my only free time. I wasn?t available. Then she was no longer nice. Oh well, I completed the work myself."

"I had a new air conditioner, heater and water heater installed. Everything went so smoothly as usual with Estes. I always can count on Estes to be on time and polite plus do excellent work. Have used Estes for over 40 yrs."

"Elie did a great job installing my hot water heater at a price that was much better than the other quotes I received. I highly recommend Advent Plumbing!"

"The previous co. installed our water heater 6mos ago, TE Tech. saw that it wasn’t in code & releasing gas , he brought to code & fixed the gas issues. He cleaned up, great workmanship, knowledgeable about his field, I feel I can trust their work."

"It went well! Matt and TC at Plumb Life ATL are very professional and communicative. Matt called the day before to let us know when the plumber, TC would be arriving. On the day we were scheduled, TC called an hour before he was scheduled to let us know when he'd be arriving. TC was very punctual and determined to find the source of our water leak. He removed the water heater in less than no time. Then he explained to my wife and I that he needed to cut into the wall to find the leak. He then neatly cut into the wall and found rusty nails all throughout our piping. He removed the damaged pipe and neatly installed new piping in that area. We no longer have a water leak issue thanks to TC and Matt. Matt was also very communicative from the onset to the conclusion of the work. We highly recommend their services. ⭐⭐⭐⭐⭐"

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"My water heater was replaces, Scott replace a part in my showerhead in the master bath he also unclog a toilet .I have not seen great service like this in years. Most company now day’s don’t give good customer service.. most companies just want the money but won’t provide that service well. Senior plumber technician Scott, was very respectful explain every detail of the job to me check everything after, very polite I cannot say enough about him like I said. He represents his company well… Great job Scott thank you so much"

"They replaced cast iron pipe that takes out water from under the house, had broken, replaced with PPC pipe, Did an excellent job and ben was VERY professional They did electrical for me before and was awesome as well"