Get matched with top swimming pool heaters installers and replacers in Santa Monica, CA

"Mr. Luis Rodriguez is a very professional, knowledgeable and very kind and courteous person. His pricing was very fair and he was very easy to contact; answered the phone the first time I called and every time thereafter. We were very pleased with his explanation of what needed replacing and with his availability to do the work. Only our filter needed replacing; he did not try to persuade us to replace the other equipment. We decided to have him replace the rest of the equipment since it was very old and not energy efficient. He also provided, not only the documents needed to qualify for the LADWP variable speed pump rebate, but many pictures showing the new pump settings and encouraged us to send them by certified mail to ensure that we receive the rebate. This showed us he cared; he went beyond that which was necessary. He was very attentive to answering all of my concerns with the pump settings with explanations that made sense ( my current pool service could not or would not answer). We were so happy with his service and knowledge that we asked if he would do our maintenance vs. current company but he politely responded that we are out of his service area. We highly recommend this very responsible and professional person."

"Wish I could receive this kind of customer service from all companies!! Professional, courteous, dependable, easy to work with. He replied to my repair request in a very timely manner. His prices were very reasonable. After the diagnostic, he ordered the needed parts and had my spa repaired within just a few days. So pleased I am now having his business maintain the chemicals in our spa. Very down to earth and easy to work with. Highly recommend him!!"

"It went extremely well. They were fast and efficient. I was told that there was no hope for my swim-spa and that I would need to replace. They made my spa look new again!!"

"A long-overdue shoutout to Gonzalez Pools. We hired Favian and his crew to completely renovate our pool with new plaster, plumbing, and tile, crack repair, installing a gas heater and salt system, and pouring new coping and more than 500sq.ft. of oversized concrete pavers. They completed the job on-budget and ahead of schedule. The results are beautiful and matched our complicated design down to the inch. I wish I could post a photo! Definitely, recommend Gonzalez Pools for all your renovation needs!"

"Courteous professionals who did exactly what the remodeling of the pool skimmer needed to be done."

"Outstanding work by Scott, who beat every other price out there by a lot, and still managed to go above and beyond, being a great resource for helping us get a DWP rebate that ended up balancing out the cost of the installation! I cannot more strongly recommend a company than I would Better Buy Pool Supply. They won't be beat!"

"I contacted them for a quote and they called me within 10 minutes. Explained what they would do and the cost. (I also had two other quotes, 1 company was a little more expensive, the other quoted long distance rate). We set the date and they explained the cancellation policy. They called the day before the move to re-confirm the time and asked if I had any questions. The next morning two young men, Jason and Serge, arrived on time. They were prompt, professional, hard workers and had a great sense of humor. We walked through the house so they would understand what was being moved. And then they started. They worked fast but were very careful in wrapping and organizing everything. Once loaded, we headed to the new place. Several items needed to be moved out to go to another location which they did very quickly. Then everything was unloaded, we headed to a second location to drop off items and pick one up to return to the condo. Everything was moved without a dent, nick, chip or any breakage. They arranged furniture for me and put together things they had taken apart. They did the complete job in just 5 hours. I would absolutely hire this company again. I was very pleased with them."

"I have been meaning to write a review of Estate Pools for over a year! We struggled for years with our pool which is a little complicated due to its size, shape and location. Even when we could manage to keep it clean and free of green algae, it never looked quite right or how we knew it looked when we purchased our home. When we found Andy, that changed after the first week. Andy actually understands the chemistry and was able to eliminate our black algae and cloudiness. He takes great care and pride in his work and spends time detailing the corners and ledges, rocks, etc. in a way no other pool service I know has. He is not cheap, but he is very reasonable and there is no doubt that we have saved thousands by finally having our pool properly maintained. I highly recommend!"

"I thought pool plumber did a pretty good job with this pump installation, up until the point I requested a receipt for the work done. The reason I asked them for a receipt was so I could turn my application in for a rebate.
First, I was put off, then, after a couple more requests - silence.
My question is: Why? This is the reason I give them a sub-standard review.
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"We contacted Steve through Angie List because we wanted to give our old 80 style pool a much needed and quot;faceliftand quot;. Unfortunately, to finances a full remodel is not an option at this time so we wanted to do the best we could with the limited funds we had available. We contact several pool contractors and Steve at OC Pool Technicians was the only one who seemed to undertsand our budget and needs. He came out for a consultation and told my husband the possibilities and his recomendations of how to spend our $1000 max budget. Our primary concerns were the staining and discoloration of our white pool plaster, tile, and grout. We also had a missing pool drain cover. Steve told my husband that once the acid bath was done the plaster would be white again and the discoloration and stain would be gone that he could clean up the tile and grout and that he could replace the drain cover and replace the spa light all within our budget. It took about a week to get a written estimate and after careful consideration we decided to move forward. It took about another week to schedule the start of the work. it started with draining the pool which took a couple days, then the repair of plaster on the step, then the acid bath which took a day, then the sanding, then to our surprise with a couple of days from starting the job, he was filling the pool back up. It's here we run into all the complaints...the pool plaster was not all white after he did his job, you could visibly see the same discoloration and while the staining was better it was not by any means gone as he'd promised. We contacted Steve and he responded that that was best it would get and that to him it looked beautiful. Well that's great but to me it looks the same and I'm the paying customer. So we pushed the issue and continued to express disappointment. Then came the excuses...he had one for everything we weren't pleased with...the first excuse... was too old to do any more treatments or sanding and that if we wanted more we would have to sign a waiver releasing him of any libaility or damage to the pool. Feeling very disouraged and not pleased which we communicated to Steve we had him finish the work on the spa light and filled in the pool. Our only request was that he make the tile and grout sparkle to hopefully at least give the pool the illusion of being updated. He said he came out and worked on it several times but it not nuch better either--definitely not how I expected/he promised it to be. When we communicated how unhappy we were with the tile/grout outcome we got excuse number two..now it was it too old and simply needed to be replaced. WOW! Really! we already new that and we're not pool contractors. the experiance and outcome was less than diserable and while there is an improvement in the appearance of the pool its absoluely not what we were lead to believe it would be. It's. About 60% better than it was to start. Absolutely not $1000 better. Of course, he wanted to be paid along the way for the process and upon completion. He offered no discount for the service even though we weren't happy with the outcome. In my opinion he found out how much money we had to spend, told us what we wanted to hear, and made promises to get our business but couldn't ever deliver what he promised to. I've had lots of great experiences with Angie's List contractors this just wasn't one of them.
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