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"My story is basically the same as all of the other terrible reviews I have read about Lake Area Appliance Service : a HORRIBLE experience and no resolution. Our dishwasher recently stopped working (water wouldn't drain), so I called AHS to have someone come out, and they sent someone from this company. The guy spent a total of about 10-15 minutes at my house, and all he did was open the dishwasher, looked inside, and somehow determined (through a sixth sense, I suppose) that the main control board and pump were shorted out and that the motor was rusted. Those are all lies, since the dishwasher still powers on and runs fine (it just won't drain the water). As for the motor being "rusted" and his claim that he found a lot of rust on the bottom of the dishwasher, those are all false also. He never pulled the dishwasher out to examine anything, and I'm not a dishwasher "expert", but I DO have common sense, and I know I can make a pretty accurate assumption that you simply cannot diagnose a rusted motor without removing the standing water and disassembling certain parts to get access to the motor. Of course, just like with the other negative reviews, AHS refused to repair the dishwasher, claiming "the conditions were not normal wear and tear" and even cited "sitting in standing water" as the cause for the rust that was apparently found on the motor and underneath the dishwasher (and ultimately the supposed cause of the malfunction). I can't imagine they think I'm that dumb and that I wouldn't realize that what they claim is ridiculous. The dishwasher stopped draining water because either a part malfunctioned (drain valve, pump, etc) or because of a blockage somewhere. Why he didn't think to take out the water and check the filter or the hose or garbage disposal for blockages FIRST is beyond me. They ended up blaming me for the malfunction, as if I could somehow purposefully and negligently leave standing water in the dishwasher. The way he went about "diagnosing" is absolutely UNACCEPTABLE, UNPROFESSIONAL, and LAZY. They're doing to me what they have done to SO many other people, and they need to be stopped. AHS continues to defend them, and quite frankly, it doesn't make sense to me why they would continue sending out this company after all of the bad reviews. They are the WORST company I have ever dealt with, and I will make sure everyone knows that they are scamming people!"

"they did a good job so it seems. it was much later that I took a shower and discovered that the hot water side didn't work because the handle only went to the neutral position instead of all the way to hot. I emailed them twice, called them twice. I just finished 2 times with their online chat and was transfered to a voice line and both times their system hung up on me. I had already gone to Home Depot and they put an order in and so far I haven't been contacted."

"They did a great job"