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"Insulation NW did a great job on my crawl space insulation remove/install. Both the estimator and the installation crew were knowledgeable, polite and they cleaned up after they finished. The price was most excellent as they included the PSE rebate in their quote."

"This company is fantastic! 1. Out of the 5 companies I was considering for insulation replacement (yes 5), their quote was the only one that was itemized and understandable. You knew each task you were paying for as well as what the workers were promising to deliver, which is extremely important when dealing with contractors. I found this out having met with 20+ over the last month. 2. They had the most reasonable price, and Rory in particular worked to volunteer his expertise on what our situation needed/did not need with an honesty that is hard to come by because it did not come off as self-serving or trying to take advantage of our lack of expertise. 3. They were reliable, on time, and very communicative every step of the way. They touched base frequently about our complicated situation, they were available for price discussions, and they were direct in communicating arrival and finishing times. I was extremely impressed. 4. The individuals at this company went above and beyond the call of duty. Rory was a pleasure to deal with; he reminds me of the neighbor you want to have because he has great advice, good contacts if you need work outside his company, and reasonable suggestions for what you can do to fix things, and to boot he was extremely available. He even answered our many calls with random questions off-work hours AND he volunteered to come out himself again outside of work hours just to help figure out the steps to fixing our problem. Debbie was affable and an organized presence on the phone. The other staff we worked with- Santiago, Rafael, Luis, and Felix- were all extremely courteous and hardworking during the projects. 5. They worked to coordinate with other contractors without me having to micromanage anyone. I had a roofing company, arborist/tree service, and vent cleaners on site. They were able to navigate their own working space and work in tandem on the roof with the roofers to replace the insulation on the cathedral portion of the house when the underdeck was ripped off, as well as add baffles appropriately. 6. They brainstormed to fix problems we were having at extremely reasonable prices. Example: The attic portion of my home was missing half the ceiling (had to be removed because of extensive mold damage) and they helped me place drywall so we could replace the insulation on the timeline we initially agreed to. It saved my husband and me a lot of money and heartache. What more could you want from a company? The biggest impression I walked away with is that this company actually cares about your situation. My husband and I were purchasing a new home in need of a lot of repairs. We have a toddler and I am third-trimester pregnant. With the move, the unpleasant relationship we had with the previous owners of our home, the strain on our finances, and the overwhelming stress of finding new problems everywhere we looked, I can only say I am extremely grateful we went with Madrona Home Services. Thank you!"

"Marvelous, even when we had to return a sink due to a malfunctioning part and begin again with a different sink. We provided the tile, adhesive and grout."

"Do not use Neil Kelly in Seattle for remodel work. May 2016 -Sales & Design person Bruce began promoting Neil Kelly to me as a full service remodeling company. Project management and quality construction from beginning to completion. It is not. We met every week or two at various suppliers around Seattle & Bellevue selecting materials. Two months in I was given a floor plan with errors. Bruce would come back a few times with the same uncorrected plans. A first red flag. Received a project quote. Subsequently the quote was revised to exclude; electrical, plumbing, floor material and installation, cable railing, painting. ‘Full Service’ did not include scheduling these people. I should have cut my losses here. Red Flag. I was given a 2-3 month construction schedule; July to October 2016. July 2016 Demo began. From the beginning The Project Manager and ‘workmen’ appeared incompetent and disrespectful of me and my home. They had a variety of people dropping by inconsistently to do work. They didn’t seem to know the design concept nor were they craftsmen. The ‘project manager was rarely on site. The job had almost no oversight. I observed issues like incorrect framing and when I approached the workman he would respond as if I had no place in discussing his work. I was living in my home while under full construction. The site was like a dump. Trash cans with odor permeated my home. Clean up was not part of the daily work. I had to call the main office and request someone come and haul away debris many times when I could no longer stand the mess and odor. Delays were ongoing. Mistakes in the framing of closets made getting doors almost impossible according to the ‘project manager’. Doors that were ordered were not the style I specified from the beginning. It was appearing that the incomplete floor plans had been indicators that no-one was paying attention to my requests on style and finishes. One day I came home to find that a leak caused by the workman in the bathroom had caused the powder room ceiling below to fall down. It was a mess of old sheet rock stuck everywhere in my powder room. Ceiling had to be replaced. Inspections happened without a workman on site. I had to take inspectors through the project unable to find Paperwork that was necessary. Code violation; two balcony half walls were removed and left without a rail for over a week. Passing the October completion date the project labored on. Rarely seeing a workman. Purposeful damage to my front door. Late fall the workman was on site and I heard him hammering my entry door. I noticed later that my door was warped. It was not shutting and sealing properly. I approached the workman about this. He explained that a squeak in it had been bothering him. I asked for someone to fix the door and it could not be done. Extreme cold in December of 2016 was flowing in around my door. My home was freezing. This went on for several weeks. I finally bought a new door myself and made them install it. I was wearing thin. More sub quality work when the workman hammered in white pressboard shelving that had to be ripped out. I had to put my own shelving in. My costs were escalating. The scheduled end date had come and gone and we were into the holidays of 2016. I had plastic everywhere and had to call in for someone to take it down. 2017 I was left without several doors. Construction dirt covered everything. Again they did not clean up. I waited for months to have doors put on. It took all summer to figure out what they were going to do. I was not their priority. Finally they had to custom build doors to fit the closet the workman had built too large. September 2017 sliding doors were installed. A week later one was sticking and not able to open fully. I contacted Neil Kelly to come out and fix it. They did not respond. April 13, 2018 I received an email wanting a final payment to close the job. I had made all payments prior to the last 10%. The work was so unacceptable on every level and incomplete I was not agreeable to an additional payment. A manager in Seattle explained that they had lost money on the job. I’m sure they did because they had to make repairs, rip out work done etc. The project manager was most certainly not managing my account. Neil Kelly threatened me with collections. Having taken a toll on me, July 2018 I made a final payment that they did not earn. I’m writing reviews of the Neil Kelly Company as it relates to my experience. It is my intention that the public be aware that this company is concerned with customer service and is not equipped to provide the construction services they are promoting. I remain an extremely dissatisfied client."