
Serving Shandaken, NY and surrounding areas
Approved
In business since 1971
Free estimates
Emergency services offered
"The communication was very poor with messages relayed to the owner through an office assistant. She was very polite, but it made for much confusion. The job, which cost us over $10k, was initiated with the owner, but others did the work. I questioned doing a job of this magnitude in the winter and was told they do it all the time. The owner never returned to inspect the work or ask us how it went. At least three of the times I called I was told the owner would be *coming by today* but that never happened. We were told that to replace our structural beam the section where it entered the house would have to be opened up. We were told we would not fully know the scope of the job until that hidden area was revealed and that the job would take at least a week. The beam was replaced but the area of house was never opened up. So, no one saw a portion of the beam and it is unclear how the decision was made that it was secure. The job took four days. The workers seemed competent and responsible and said the house did not need to be opened up after all. We never heard from the owner. Because it was winter, probably not the time to do a job like this, the paint dripped after the workers left for the last time. I called about this and also mentioned it to one of the workers who returned to pick up tools. That was a few months ago and no one came back or made plans to fix the issue. Perplexing. Overall, the workers seemed good, but we have to take them at their word as we do not know about the integrity of the beam. The owner was inconsistent and a poor communicator. We will not be back."





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