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"If we had to purchase new units I’m so glad we went with him! Great job !"

At LSI repair we offer only the best and fair prices. We also specialize in heat treating furnaces but we cover a large array of services from residential to commercial from small to big.

We try to help everyone for the best work at the best cost

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

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We had our water heater go out last week.  We noticed it when we woke up to take showers before work.  I called a few places and ultimately chose to go with Harker because the receptionist told me they would be able to come out and assess the heater and replace it the same day.  Our water heater is about 7 years old, so we figured there would be a good chance that it would cost the same amount the replace the water heater as to just fix the older one, so that is why I verified with her that they could fix it the same day.

 

We have a new rescue dog that is not good around men, so my SO came home from work (I had already taken the day off work for this) and she took the dog away from the house so we didn?t disturb the men while they worked.  As we expected, there were a few parts that were bad on the water heater and the cost would be similar to repair or to replace.  He was done looking at the water around 2:00 and he told me someone would call me for a quote.  I was confused as I was under the impression that they would replace it that same day per the lady on the phone.  Apparently, that was not the case.  This guy wasn?t even the guy who would replace the unit, the guy who would replace the unit was busy and they didn?t have a replacement unit. I was very frustrated and mad?I chose Harker because I was told they could do it all in one day or we both wouldn?t have taken off work.  I could have just let my dog outside for a little while for him to look at the water heater.  I paid roughly $120 for this diagnostic test.

 

We then called to speak with a manager at Harker.  They tried to get someone to come back out that night and replace the water heater but were unable to.  They did have someone sent out first thing the next morning and took about $50 off the service call, which was appreciated but didn?t cover the amount of money we lost at work for missing part of both days.  This all could have been avoided by having their receptionist give accurate information.  There are a ton of places in Madison I could have called to have my water heater replaced and I chose Harker because I was told they could do it that same day and if they couldn't have replaced it that day, they should have said so and I would have made other arrangements. 



Update to Harkers repsonse:

At no time did they ever offer to have the heater replaced that evening for overtime rate or we would have easily paid it instead of taking more time off work.  We were told that they could try to get someone out that night but were unable to.  The only reason we okay'd them to come back the next morning is we needed it replaced as soon as possible.  We did not call later in the day-- it was still in the morning when we called.  And, obviously we know that you cannot carry all kinds of equipment around with you, but I was told that it would be replaced that night, so that is the fault of your receptionist to give me misinformation. They will try to write this so they sound like this was our fault for not knowing that they don't carry all the equipment, need licensed plumbers, etc., but we know exactly what was told to us on the phone and exactly how the situationw as handled and it was handled poorly.  We stand by our original reivew and will choose to use another company in the future. 

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"We had such a great experience from the get-go. We received a call within minutes of submitting for a quote. Martha was delightful, and always responded to my (many) emails quickly - most of the time within twenty minutes or less. Harley was extremely thorough when giving us our in-person estimate, and even gave me some tips for a DIY project I was taking on myself. He also called when I had questions about how to best prep our butcher block counters and talked me through what to do. The installation went smoothly, everyone was friendly, professional, and on time, and the countertops look GORGEOUS. I was so impressed, not just with the work itself, but with the level of customer service. Ace really went above and beyond, and they will be out first call for our next project."

"Installed a new AC unit. Great price, efficient work, and very courteous. I would hire them again for the same service or for yearly maintenance."

"Overall, everything went well except for some weather isses (Mother Nature likes to threaten roofers with rain) and very hot temps also. The job took an extra three or four days over the estimate, but they persivered and got the job done. The crew for my job was a good bunch of guys and I enjoyed and liked their work ethic on the job site."

"By the time the service rep was contacted and he called us, we had purchased the part and repaired the air conditioner unit ourselves. We had hire the service company to do a complete service on the unit on June 23,2022. I would recommend Freedom Heating and Air to anyone needing service. They were very professional and did a thorough job. They explained what they were doing from beginning to end. We were shown pictures of before and after as they did the work. We will use them again if it becomes necessary."

"Everything was great. He was recommended by a friend. I had no issues. The communication was very good. The service was good and honestly, my truck has never been this clean."