Serving Silver Lake, MN and surrounding areas
In business since 2003
Free estimates
Warranties offered
"This is the counter top I have! Do not EVER purchase quartz counters made by Universal Stone, after this experience I wouldn’t trust anything from them. They have their own line of quartz and they may LOOK beautiful but they are terrible!!! I have had them for less than a year!! I can’t even have my children do homework in our kitchen, on the huge beautiful island we had installed because they have absolutely NO durability. The spiral of a notebook, a tin pan of brownies cut with a butter knife, the buckle of a purse gently set down can and WILL make grey linear markings all over that cannot be removed by ANY per their words “safe” cleaners. I tried everything from diluted alcohol, rubbing alcohol on small spots, soft scrub gel (removed some but left a different stain), their $30 Bravo cleaner they assured me would work, 409 for counters, NONE OF THEM WORKED!! Then I tried Bar Keepers Friend on one small spot after researching and it worked but left a bright white mark and after checking with them I was told to never use it as it damages the counter-that one was my mistake. I informed them of everything and they sent a tech out today. And to my surprise he insisted on using Bar Keepers Friend. Again it worked like I knew it would, but it ALSO left the counter top in that area whiter than the rest. I didn’t allow him to do the other 10+ areas as I was told to avoid BKF from their staff and I didn’t want him to ruin anything further. He told me I needed to contact Jenna then, so I did. She said my counters and fine and nothing is wrong with them and that their staff can use BKF because they have been trained (but he left the same white marks I did) but homeowners should not us it. How can I keep my counters scuff free when the only product that works makes the spots 10x by both myself and their tech. I have normal manufactured white quartz at our cabin and have had ZERO issues with marks or staining, so the problem is clearly with the ones they manufacture. My initial island they installed had two bright white lines going down the whole thing and another bright white spot. I pointed it out to the tech when he came by after install and he said there was nothing he could do. Reached out to Jenna my sales rep and eventually got it replaced at no cost to me….. great, EXCEPT had I known how unusable the countertop material really was I would have had them all removed at that time. They clearly make a very poor quality quartz counter and tahr ZERO responsibility for it. Per them, there is “nothing wrong with them” but I also can’t clean off the multiple marks all over my counters unless I use BKF and turn the grey linear marks into big white blotches which is NOT a solution to the problem. My family and I barely use the counters because of all these issues. We invested in redoing our kitchen and intended for it to be the main gathering place of our home but Universal Stone has ruined that. See Google review for pictures: The first 3 pictures are if the island the initially installed. Everything after that is some of the markings/stains in multiple places. The last picture is the white blotches he left after fixing 1 area. On top of this there are also chips in two areas and one of the sides of the island didn’t get fuller sanded/buffered before install- (this part I just told them today so they have not had an opportunity to correct but I’m also not getting my hopes up) STAY FAR AWAY FROM ANY UNIVERSAL STONE MADE QUARTZ!"










