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"I called Angis list on or about the 13th of March. I received an immediate call that night form Timothy Didier from Lifetime Spa and Repair. We scheduled an appointment and he was here in about 2 days. It took him about 10 minutes to let me know the heater on the spa was not functional. He said he would look for one and get back to me in a day or two. I paid him $100 for the service call He called me the next day and said he found one for $150. He asked if that price was fine and I said okay. He asked me to send him the money. I normally would have not sent him any money except I trusted the Angis List site and thought they vetted their vendors well. After sending him $150 he said the price was actually $193 and he wanted to extra $43 to purchase it. Against my better judgement I sent it to him. He said he could install it before he went on vacation that next Wednesday. By the time Wednesday came around he said he couldn't be here on time to install it so he would do it after vacation and only charge me $95 for labor. He said he would do it the next week and would tell me what time. I didn't hear from him so I texted him. He couldn't do it the day he got back but said he'd come out on Thursday. Then Thursday there was the excuse that he was talking to his lawyer about a customer that used a stolen credit card to pay him for $3300 and he had to take take of that. He again said he would do it Friday or Saturday at the latest. Friday came about and he said he was stuck in a job in Gurnee. Saturday came about and no call or text from him. I left it along until a day ago and when I texted there was no answer. I tried to call him today and it sounds like I was either blocked or his phone was not on. I would like a refund of all of my money that I paid him which is $293."

"Allan was great to work with and was very knowledgeable. He helped diagnose my spas issues and got them taken care of. I would highly recommend Allan and this company."

"Great service..the installer showed care for my house and cleaned the work area better than it was. Had my counter tops done and they turned out great!"

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"First, Tim spent an hour on the phone with me ON A SUNDAY, trying to help me work through the issues to save me the service fee. Second, he was willing to come out the next day to get me up and running. While fixing the initial issue, he found a few minor parts that should be replaced before they fail. Once the parts came in, he returned and fixed it all up. The entire experience was great. I just met Tim but felt like a friend was helping me out. I was at work during the process but Tim sent pictures, videos, and we FaceTimed to make sure I was aware of what was going on and how the repair was progressing. I hope I don’t need his help soon, but won’t hesitate to call for help with any issue. Good service is hard to find nowadays, so working with Tim and Lifeline Spa was refreshing."