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"Matthew came out and replaced the sump pump. It has never worked. We have called numerous times, texted and left messages to no avail. On many occasions, his phone is out of service. I did actually speak with him and he promised to come out. Never did despite my follow-up calls. Very disappointed. Felt we were ripped off by the cost initially. Found on Angis and were charged $125 for estimate which was never discussed. He did apply to overall charge but that too was overcharged."

"Installed a French Drain and my yard is worse than it was before. There is more standing water and holes that weren’t there before. No paperwork was given to me. Was not told up front they don’t accept credit cards."

"SUPER, hire them!!!!!!!"

"Got the job. Very professional. Very knowledgeable. Refinish my jacuzzi and install a new walk in shower Will hire for all my projects"

"SES was hired to restore an old building in the Marigny based on architectural plans. The project took twice as long as necessary and was a financial disaster for several reasons. 1). At the last minute, SES brought in a foreman who had never run a job site. Imagine the lack of judgment to trusting a project of this size to someone who had so little experience. He was directly responsible for major mistakes in construction such as attaching a balcony incorrectly, mismanagement of subs, and framing mistakes. He was fired after my job but that’s too late. No one stepped up to help when he was blundering. Shawn who runs the firm was invisible as the mistakes compounded. 2). Ses had taken in way more business as a firm than they could handle and were behind and struggling on multiple projects. We almost had a full support group with all the projects faltering. Once the project became a disaster, the real nonsense began. Their mistakes had driven their cost out of control. They decided to make the wrong decision and pressured all subs into cutting costs and look for anything to upcharge. They stopped showing up to finish the job. Currently, a full two years after the work was competed, I have 1). wooden Spanish cedar columns splitting apart and needing repair. 2). A roof and brick wall that is leaking because they were too cheap to put a proper cap on a new brick wall and roof. Perry is the guy who quotes and promises you the world, the second things go wrong, he says “I’m just an estimator”. Perry’s word is no guarantee. Don’t fall for the charm of this team as they are ruthlessly about the money. God forbid they make mistakes, they are not gonna make it right. Zero warranty or help fixing these problems. No ownership or offer of doing the work at cost. If they bother to come back with a quote, it is a absurdly predatory prices. Zero remorse for building, installing, and painting these columns which are falling apart. If you do business with these guys I suggest you have an incredibly tight contract with time limits and a good lawyer to fight after they make mistakes. As for all the positive reviews on Angie’s, they have an office staff that must be cranking them out cause I have had quite a different experience."

"Couldn’t tell me what was definitively wrong with my AC but still charged me the diagnostic and small repair fee. Came up with a price for the actual job without knowing how much the part cost. They can’t explain what a small repair is either. Only reason they didn’t get 1 star is because the guy was on time."

"Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company. 1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job. 2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair. 3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end. 4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis. 5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job. 6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with. 7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn’t take any additional information for me. My tone wasn’t heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me. If Surgis was truthful in their reason to cancel the work on our unit, they currently don’t have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. I get that other staff was probably sick of us calling to talk about our issue, but hanging up on customers is not how to deal with it. If upper management had called, we wouldn’t have needed to keep following up. I cannot warn people enough about this company. Stay away."

"Excellent work done. Very professional and dependable. Would highly recommend them to anyone."

"My husband and I highly recommend Bob's Plumbing. Frank and his team, Mike & Ryan were terrific. We needed to replace our ancient water heater, and it was a very tricky job! We were impressed with their problem solving capabilities. They really do take pride in their work and took the extra time to do the job properly. Mike also rebuilt the flapper system in our toilet. Another company had installed the system improperly, and it had been running intermittently ever since. Now the toilet is quiet and works great, and with the high-quality Rheem water heater they installed, we never run out of hot water. We will be using and recommending Bob's Plumbing from now on. Thank you all again for the great job!"