Get matched with top tankless water heater installers in Smithfield, NC

"When our hot water heater failed and the home warranty company denied our claim, I was contacted by Dennis through this site rapidly. . He explained all options, took his time to ensure I understood what needed to be done and the costs associated with the job. We decided to go with Dennis at 5:00 on a Tuesday. They were on site Wednesday morning and had the job completed (tankless water heater install with LP hookup) the same day. They even stayed over to explain the settings, operation and maintenance requirements of the new unit, and walked through the warranty as well. Work site was left better than when they started. They even corrected an issue with my crawl space de-humidifier without prompting. Being in the customer service business myself, I would want nothing less from my employees than what Dennis and son provided. 8 out of 5 stars given."

"I was very impressed with Mr. Chris Massey! I placed a call to him at about 9:10 in the morning to request a quote for a hot water heater replacement. I received his voicemail; however, within only 20 minutes he called me back and was apologetic for missing the original call. I could sense at that point that he was a sincere individual. I explained to him that my electric water heating unit was located in my crawlspace. I also provided him with the dimensions of the tank and its accessibility in said crawlspace. He responded as if he had completed these type of projects countless times in the past. Without even looking at it he gave me a quote right there over the phone. After doing some research I knew that it was a very reasonable one so accepted it immediately. He then told me that he could pick up a new unit and be at my house by around noon. He was actually pulling into my driveway before 11:00 AM. He finished the whole removal/installation process in under two hours and filled me in on everything that he did. He was intelligent, personable and quick. I'd give him 7 stars if I could. This gentleman is truly a class act!"

"Thermo Direct came to our rescue! Since we moved to the Apex area we have been nursing an old previously neglected HVAC unit until it recently quit working. Because I suffer from chronic asthma it’s crucial that the HVAC system is working. Eddie Blanchard listened to our concerns and helped tailor the best system for our needs. The super friendly office staff organized the installation date and time and then a courteous and efficient installation team removed the old unit and replaced it with an amazing, state of the art system. With the final touches completed yesterday by Lucas and Doug. My wife and I appreciate how we have been treated by Thermo Direct and plan on being a part of the Thermo Direct family for a long time! We strongly recommend!"

"They were prompt to respond when our water heater died and had to be replaced. They were very professional and considerate of our tenant. Excellent work—would hire again in a heartbeat."

"Great job! Would hire again!"

"best price, excellent installation and follow-up,"

"Very professional! Did the work pretty quick concidering we found the product cracked and had to be returned. Would call them again for my plumbing needs."

"Quick, reliable service that doesn’t break the bank. They took the time to explain everything clearly and were friendly, knowledgeable, and respectful throughout the entire process. I would highly recommend them to anyone in need of their expertise."

"East Coast Water Quality was affordable, professional, and their products are very high quality"

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