Get matched with top luxury vinyl flooring installers (materials not provided by consumer) in Springfield, VA

"STAY AWAY! First the good: We hired K and K in 2014 for some big projects in our then-new home (new to us). We had them install carpets in 4 large bedrooms, replace carpets with hardwoods on our second floor, and refinish all the hardwoods on our main level. My POC was Michael, they were very reasonably priced, and Michael and K and Ks crew were nothing short of amazing. As a result, when we wanted to replace the carpet in our family room in 2019, I called only one flooring contractor: K and K (specifically Michael). They replaced the carpet in our family room on February 8, 2019, and everything went well. That was in 2014 and 2019. Now the bad: A year later, the carpet in our family room started to buckle. I reached out to Michael, and he promised K and K would stretch the carpet. He indicated that K and K was overbooked and asked for patience, which I gave. He kept putting me off for well over a year. One day, a new representative, Ricardo, answered Michaels line and indicated that Michael had left the company. I asked Ricardo to honor K and K s promise to stretch the carpet and also to provide some estimates on additional projects. Ricardo agreed to stretch the carpet and also provided the requested estimates. Three months later, Ricardo informed me that K and K management had decided not to fix the carpet unless we agreed to hire them for additional projects. I was shocked that after an eight year relationship, they had decided to renege on their promises (and over such a small job - stretching our family room carpet) and actually attempted to blackmail me into hiring them for additional work! So I say again - STAY AWAY! This company has slipped a lot over the past eight years and does not honor their commitments."

"The installation crew at Floors and Designs did excellent work ? our new floors look fantastic, and they were professional and efficient. Unfortunately, the rest of the experience was very disappointing. A promised military discount was not honored, and when I raised the issue, the owner became unprofessional, dismissive, sarcastic, and argumentative instead of listening to concerns. He repeatedly focused on what he claimed were ?discounts? he had already given rather than resolving the matter in good faith. Additionally, a miscommunication about our stairs left the carpet stained, and the owner refused to address it. Because of the crew?s workmanship, I am giving two stars. However, due to the owner?s lack of professionalism and unwillingness to stand by his word, I cannot recommend this company."

Floor Covering International is the largest in-home flooring franchise in North America and was recently rated the #1 flooring franchise by Entrepreneur Magazine. We have a mobile flooring showroom that brings more than 3,000 products directly to your home, so you do not have to waste a weekend driving from warehouse to warehouse. Our expert Design Associates will give you a free in-home estimate and design consultation on the spot.

"Dave was very responsive during the entire process. He worked with us on our vision, was able to resolve unexpected issues we found during the remodel, and delivered quality craftmanship for a very fair and reasonable price."

"Metro installed LVT over existing flooring in our kitchen, dining room, living room, bathroom, laundry room, and entry hall . All work was done in one day by 2 hardworking installers. Our new floor looks great and makes our whole house look better."

It is our mission to provide excellent service and complete satisfaction to every customer that we serve. We genuinely care about the quality of our work and make an effort to understand the needs and expectations of our customers. We promise to communicate quickly and professionally. Our reputation is based on service, safety, and quality, regardless of how large or small the job. We have consistently focused on the needs of our customers, providing personalized attention and a stress-free experience for years - we look forward to doing the same for you!

"Poor quality installation: broken boards, huge gaps, cracks, and chips. They don't have any quality control, so you better be prepared to stand up for yourself as a customer. I had to call them back and redo a poor job, TWICE. And they didn't even apologize (were actually very defensive). And there's still stuff that can't be fixed since the installation was so poor the first time around. Mike seemed like a nice guy and he came for the initial estimate, but after that, never saw him again, only the workers came to the house, and the whole thing went down hill. If I were to do it again I'd go somewhere else and save my time and energy."

"Great job, nice people!"

"Excellent work!"

"Excellent work. Great communication. On time, on budget.. They worked around my ham radio antenna. The cleanip was exceptional. I will definitely hire them for work in the future. "