Get matched with top in Statesville, NC

"I got quotes from three different contractors to do my master bathroom. While they were all relatively in the same ballpark, I just liked Tom better than the other two contractors. He seemed to listen to what I wanted and made suggestions and I just felt more comfortable with him. He tiled the floor and shower in the master bath, replaced vanity, installed a tub surround to match the vanity that I bought, installed lighting, painted, and installed two recessed medicine cabinets. Everything came out beautifully - very happy with it. In the guest bathroom he did tile floor, replaced the vanity, installed "paneling," painted, patched wall, put up a new mirror, and lighting. We were trying to spend as little as possible on our guest bathroom and in the end the cost for renovating this room actually came out under budget. I was happy with the outcome as well as the working relationship. Tom actually answered his phone most of times that I called and if he couldn't answer right away he called back that day. Although he started later than he said he would he called frequently with updates about when he thought they'd begin (prior job ran longer because client kept making changes). Communication and punctuality alone are reasons enough to hire Tom. I have never worked with a contractor who seems to think these things were important. It cut down on my stress level and frustration considerably. His crew was very professional and friendly and left everything clean and tidy each day. They were nice to my kids and dogs and I felt comfortable leaving them in my house alone. I would and have recommended them. So, I guess the only downside to Nicholas Tile & Bath is that they don't do kitchens :-("

"it went very well. Very professional and courteous. Called before coming and called when another problem was found and checked with me before repairing. Came in on budget and on time. Would recommend to anyone."

"Andrei has done GREAT work for us, including lovely built-in window seats that match our home perfectly. He has also helped with a number of home projects for us, always quickly and with care. Andrei's work is top-notch and he is a pleasure to work with."

"Since I only needed a very small piece for my project, I was referred directly to the fabrication shop for a remnant. Donnie was extremely helpful in showing me what they had and in working out a very reasonable price. On the day they were cutting my granite, he sent me pictures asking my opinion and approval on what part of the slab I was most interested in for my piece, and he put me on the calendar on the day I requested for installation. The day prior to installation, we had a snafu with the cabinet makers, and Donnie did everything in his power to remedy the situation. The installers showed up on time and called in advance to let me know they were on their way, and they put in extra time and effort on site to work around the cabinet issues we had discovered the day before. This is the second time we have used Queen City Kitchens (Imported Stone when we used them to resurface our kitchen counters 3 years ago). They are a top notch operation, and a special shout out to Donnie and his installers for their promptness and their ability to help fix a less than ideal situation. We will definitely use them again!"

"Did a great job and has good work ethics!"

"John and his crew came out on a Friday after coming out for an initial visit to confirm the issues we were having. I needed to have a septic tank extractor pump replaced. In the difficult process or removing this pump, John also had to arrange to have our septic tank pumped out. The pump was difficult to install because of its location, and then right after they installed it, the bearings went out (faulty brand new pump). John called the supply house and made them stay open late so we would have functional plumbing over the weekend. They drove out, got another pump and then had to install the pump again. We also had them replace a downstairs toilet for us. Overall, they were punctual, polite and worked hard to make sure we were happy. We plan on having them come back out in install two other toilets."

"The plumber replaced the valves under the kitchen sink with better metal valves, and that solved the problem! The water pressure is now great and fixed the water temperature problem. I'm completely happy with that repair. While deciding what to do about the kitchen sink valves, he offered me a package deal to replace the valves under all the sinks in my house. That sounded like a good idea, since the builder had used the same cheapo valves for all the sinks; so I authorized the replacement of all the sink valves in the house. All went well, except for one of the sinks in the master bathroom. That one worked great before the change, but wouldn't work after the valve replacement. The plumber decided it was the cartridge in the faucet, and even ordered a new one free of charge (under warranty) from the manufacturer. When the new cartridge arrived, I installed it in the faucet, but nothing changed...the water still would not flow. The plumber came back and was able to get the flow going again, after clearing whatever was stuck in the pipe. The sink works again; but I had to pay $125 for him to come back out to fix something that was fine until he installed the new valves. Lesson learned: only fix what's broken! I also asked during the first trip if he could re-caulk the master bathroom shower. This would include removing the old caulk, cleaning out the mold and mildew under the shower door frame, and then re-caulking. He said he could, and I thought the price was fair. Unfortunately the cleaning under the shower door frame was not done well, and dark spots started to appear through the new caulking within a week or two. I ended up removing all the caulking again, thoroughly cleaning, and re-applying new caulking again myself. Of course I was dissatisfied with this part of the job. When I called to ask for my money back, they promptly agreed to refund my money for the caulking work; so I give them credit for that."

"They did a couple of things. One was moving a bathtub drain. I was not all that pleased with it. The other thing was a couple of sinks. I guess I had installed the main part of the sink, and they were to go up underneath there and put in the U trap and all that stuff. I was kind of not all that pleased either. Now, on the second part, some of that stuff that had not been found out about until later. What I had noticed when he was putting in the stuff underneath, he had to take loose the p trap, and it goes into the wall. Well, he had used a tool to cut out part of the wall where it goes back in there, so he can get his pipe wrench to go around the nut and what that did was it left a wider hole. I didn't notice that until just a few months ago, really. A neighbor was downstairs which is where the half bath is. I had some folks there. They had the crawl space open, and I had the little cabinet door open underneath there and I saw the light. I said, where is that light coming from? Like I said, he put the tool and widened the hole and failed to cover it back up with something. With the original tool of the p trap devices that was on there, there's a silver cover over the hole that covers. He wanted to use his stuff. He widened the hole a little bit and he didn't cover it back up, he left a hole there. Therefore insects and whatever can get through it. I didn't go behind there and check. I had purchased a big deal; part of it was that. Then, I paid an additional sum also, which I thought was too high, but I let it go. I actually started to complain about it later because I was pretty upset about the choices. I only had one or two plumbers, but nobody's ever had a problem cleaning a slow drain. he claimed he was afraid to use a larger tool because it may do some damage. Nobody else said anything close to that. I said, I called a couple of plumbers before and it was like a two-second job, they just take that tool put a little pressure down there and it was done. So, he's trying to do it basically like I would do it by taking a plunger, taking the contraptions off and plunging it. Nobody has ever tried that before. After he had left, I did some work on it myself and I got it working better than he had. Overall, I wouldn't give him no more than a "C". On responsiveness, I mean when I called them; they came within a reasonable time. I would kind of be hesitant to use them again."

"Very professional and did a great job can't even see where the holes were at before the repair."

"They did an ok job. FYI, Granite is measured in linear feet, which I did not know. Be aware that all they do is granite! They disconnect your plumbing and you have to pay $250 for their plumber or find your own to reconnect your plumbing the next day. My molding was attached to my old counter top and came off with it along with some paint and they do not reapply new molding, patch, paint, repair etc so you will need a handyman/carpenter after they are done! Just be informed, ask questions before you pay. $1499 angies list deal plus $600 more bc my kitchen counters were 45 linear ft plus $225 plumber fee and more money for handyman fees to paint and reattach molding, haven't had it done yet... Look for a deal that offers 45ft and includes plumbing..."