Get matched with top walk in tub installers and replacers in Stevenson, MD

"As a disabled veteran, I thought this company cared about me in a way that I would feel proud about. They came in, gave me the pitch, told me they worked with veterans and knew what paperwork needed to be done to send to the VA and I went with it hook line and sinker. It?s been a month since the walk-in shower was completed, and they have yet to give me the needed final paperwork to give to the VA to process for my HISA verification. Their call center not only lied to me telling me that they were going to send it, they lied to the VA who also called and was informed they were going to send it to them also. As a veteran, I would stay away from this company, far away from this company because of their non-commitment to finish what they started. The workers are superb, the sales team and customer service is trash. I apologize for the tone but I am very upset and it took me 39 days to post this because I thought they were actually working the issue but they aren?t. "

"The work was done efficiently and quickly in the time frame given at time of the estimate. All subcontractors were skilled in their crafts which led to an outstanding finished product."

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Douglas was hired to get my pool cleaned and ready for swimming. The pool looked like a swamp when he came to give me an estimate. His estimate was a good price so we hired him. He did a fantastic job. He worked very hard trying to get my pool swimmable. He came several days and worked for hours scooping leaves and stuff out of the pool. He scrubbed and vacuumed many times. In the end, he did it and I was very happy. He is one of the hardest working men I have ever seen. Great personality and feels like family. I would recommend him for any job. I will have more work for him in the future. 5 stars."

"Very well. Workers cleaned up area and worked neatly. Very satisfied with quality of work and would use again!"

"He did a good job, requires some innovations. They managed to get thru it and fixed some time. They are very very good."

"I wish I could give ten stars. Came home from Christmas to a literal waterfall in my house. Steven and his crew were absolutely the best team I could have asked for. Understanding, communicative, empathetic and on top of all that, the quality of their work is EXCELLENT. My entire first floor was taken down to studs and rebuilt and it's better than it was before the disaster."

"Very professional. Got in (used tarps where needed). Did a fantastic job and got out in 1 day (cleaned up and removed old materials). Followed up with us to make sure that everything was to our satisfaction. Will use this company again!"

"I am writing to formally express my deep dissatisfaction with the recent retaining wall replacement project completed by John Krause Construction (JKC) at my property. After reading positive reviews and receiving an estimate that, although over my budget, seemed reasonable for the work involved, I made the decision to hire JKC. Unfortunately, this has proven to be a significant mistake, and I am left extremely disappointed with both the quality of work and the overall experience. Here are the main issues I encountered: 1. Unprofessional Behavior: The crew exhibited unacceptable behavior while working on my property. Not only did I witness them disposing of bodily fluids on-site, but they were also disrespectful and dismissive. when I raised concerns no response was received. I now smell urine when entering and exiting my garage. 2. Unresponsive Ownership: I have attempted to reach out to the owner multiple times to address these concerns and resolve the issues, but my messages have been met with silence. This lack of communication is incredibly frustrating and has only added to my disappointment. The owner refused to speak on the phone since the owner was made aware of the call being recorded. 3. Property Damage: During the construction process, my property was left damaged in multiple areas. This included e.g., landscaping destruction, equipment damage. Personal crew members vehicles being driven through my yard leaving deep tire marks damage. 4. Subpar Quality of Work: Despite the high cost of the project, the final result does not meet the standards outlined in the estimate or contract. No proper grading was completed. Every time it rains pools of water sits in front and behind the wall. The response received was. “we have passed all inspections.  There will be some water pooling while it is settling still. Plus the fact of the hard rain today, it will happen.” The wall has been completed for 2 months. Given the extensive problems, stress and anxiety I have faced. I do not recommend John Krause Construction."

"Walter and his team transformed my 2005 Kitchen and Baths to beautifully updated spaces. Working with Walter was easy, he has great ideas and his follow thru is unmatched. Will definitely reach out again for future projects. "