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"When I first bought my house in 2018 it was very outdated and needed a lot of flooring done. I went online and all of the reviews for Frederick's were reassuring that they would take good care of it. My services were preformed in late 2018. I'd like to say I had no problems with the installation or service of those who came to my house. They were professional and even admitted when they accidentally broke one of my windows and paid for it. My issues are with the business itself. There were a few mistakes with the vinyl flooring so my husband made a call to the store in 2019 (less than a year after the services.) After a few calls we finally were able to get Nick to come out to fix them. He fixed one mistake but said he didn't have the correct item to fix the other one. He told my husband he would call him the next day or later in the week. We never heard from him again.. I understand he is probably busy running the store so we tried to be understanding and starting calling the store again. We talked to Mickie several times and were told Nick would get back to us. He still has not.. My husband has continued calling and talked to other employees and still nothing. His call logs on his cell phone show he has called over ten times now. It is now 2020 and I've pretty much come to terms with the fact that my floor is not getting repaired.. Several months ago the carpet started bunching and needs to be re-stretched but I'm afraid to try calling back again. It's very upsetting. I would love to say I recommend them because the products themselves turned out lovely, but customer service matters."

"We had our primary bathroom completely remodeled by Sembros and couldn’t be happier! We were nervous about a large project and all of the things that could go wrong. We were immediately eased of any worry from day one. From picking out materials and designing to installation and completion it was an easy, fast and great process. Communication was amazing, team was professional and courteous and easy to make decisions with. Can’t wait to do several more projects with Sembros in the future. If you’re looking for a great company to do your remodels USE THEM You won’t be sorry!"

"It went perfectly, the installer were wonderful and the job went smooth."

"I had my large, main bath remodeled by Pride and it was a good experience, totally painless and professional. How often do you hear remodel and painless in the same sentence? Paul responds to all questions in a very timely manner and Eric and Devon did a great job, precise, professional, and organized They do what they say they are going to do and clean up after themselves. I could have gone with a lower bid, but I wanted the peace of mind of knowing that it would be done right, no shortcuts, and no worries or micromanagement. I would use them again and that says it all."

"I did not hire or even hear from this outfit. I did hear from 2 other outfits, one of which was Landmark Construction Co. The gentleman arrived after calling, and in 1/2 hour the job was done in a very professional manner. The problem was a hinge on the door between the house and the garage that had loosened. I was delighted that a nuisance was taken care of that quickly. The price was right ($110) and the work was excellent."

"Fabulous workmanship! So glad we hired - true professionals! They will be returning to apply the new oak moulding around doors and new oak floorboards"

"I have used this company many times. As always my carpets look great. They are courteous, professional and do a great job."

"Great, quality work. Very professional and vested in insuring their work is top-quality and that the customer is happy."

"Professional, transparent, detail-oriented, honest, thorough, and timely. Absolutely will use again in the future!"

"Utterly fantastic job. Superior quality. Highly professional. Meticulous attention to all detail. Successful completion of very difficult and challenging removal of load-bearing wall and installation of 23 foot, 800 lb. steel beam. Fantastic job of dry wall work for the beam. Hardwood floors and ceramic time work is great. Beautiful work on backsplash. Excellent work on lighting and all electrical. Superior work on all baseboards and trim. All work was completed on time at a reasonable cost. Jeff is an outstanding craftsman who was willing to put in all of the extra time to get the job done right. He stands behind his work. The highest recommendation for IDS and Jeff. We were so fortunate to find IDS and Jeff. Absolute 5-Star work!!!!"