
Serving Suisun City, CA and surrounding areas
Approved
Super Service Award Winner
In business since 2016
Free estimates
Emergency services offered
"The company was fast to send a technician over to diagnose the issue and the rate was reasonable, however, they are trying to sell a new furnace too hard instead of trying to fix the old one, the second technician they sent who was supposed to estimate the new unit cost is pretty rude to my tenant, he basically ignored our questions about the repair cost vs. replacement cost, he said to my tenant 'hey I am not talking to you, you are not the owner of this place' simply because he thought the old unit can be fixed. Once he realized that we want to try the repair first before buying, he got up and left without saying a word. He has a very bad attitude and downright rude. I gave the company 4 stars for sending people over quickly but 1 star for their customer service. they need to train their technician some manners. update 2/4/18, after I posted this review, the company called me to get more information about this event and wanting to improve their service, I was very impressed how they trying to make things right and apologize for this unfortunate event. I understand that it could just be this one technician and the company seems very concerned and wanted to do the right thing. I changed my rating for this company because I think they do care about customer service and is making an effort to fix their mistakes."





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