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"It went well, there were two employees who figured out a way to get it done. I consulted with two other companies and they wanted to replace the entire sink and repipe. Superior figured out a way to get it done without having to do construction or replace the sink for now."

"They did a decent job, there's just one issue, there's two lines and the other one leaked. They're very responsive though and came out in a timely passion."

"They did a good job, and we were pleased."

"Three men were sent to get everything cleaned up in a day. They also arranged for the plumber to go and make the pipe repair the next morning so that my tenants were not inconvenienced for more than one day. They did a very good job cleaning and sanitizing the area."

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"Finally an honest Solar company!! I went through several companies trying to get quotes for one of my properties, either they were ridiculously expensive or they didn't return my calls. A friend of mine referred me to Mega Sun and I have to say I am very pleased. Within a couple days from the initial phone call I already had an estimate and once i decided to go with them the installation was completed in one week. Its been a little over a month since they completed the install and everything is working smoothly.

I was amazed at just how great the customer service was. I just want to say thank you to the whole team who helped out, I really appreciate all your hard work. Now I know you guys are the ones to call for all future jobs."

"We have used Duncan Plumbing several times at our previous house and he does excellent work for a reasonable price.  We moved to a new house that has no gas connection for our gas dryer so we called Duncan Plumbing again.  We were not able to pin him down to a time and sometimes he didn't return calls at all.  Meanwhile, the laundry piles up with a disconnected dryer."

"It went very well. He was communicative and did a great job. It looks better than it was before. He had all the tools he needed. He took care of everything."

"Amazing :) These guys are super nice and helpful"