Get matched with top brick or stone siding: repairers or partially replacers in Tonopah, AZ

"FANTASTIC. I interviewed 5 roofing firms and Weston (owner) of True-Built was the most responsive, straight-forward, honest and competent. I had TB completely redo my tile roof, coat all the flat portions of my flat roof areas and replace and repair the roof on a storage shed. We upgraded to Boran battens, used a single underlayment of MB Technologies TU-43 and used a roll material on the shed. TB was a few hundred dollars more expensive than the lowest priced bidder (who did not have insurance) but was less than the higher bidders (who also looked like they did not have Insurance or Bonding). Weston provided all the documentation to show he had the required licenses, etc, plus BBB rating. We had to put off the job for a few weeks due to the rains, but that was fine. When we finally started, a big truck came and loaded all the underlayment, coatings and battens on the flat room for the garage with the underlayments laid out on the tiles - not in a flat position (as stated by the maker). Fidel (foreman) and the three-man crew showed up promptly at 7Am and worked every day till after 4PM. They never took a break (that I saw) and worked steadily. They were always just seriously working and very dedicated about it. I went up on the roof three or four times to ask questions and was always greeted with respect. Fidel was extremely cooperative, super knowledgeable and friendly. I felt I was with family. It was sort of stunning how well it went. It was all done in 4 days - one less than projected. The shed was also re-roofed and a drain system improved upon. They used two sheets of plywood to replace rotting wood and didn't charge me extra for them as they had a right to do under the contract. Weston also did not increase the proposal cost when I requested the upgraded Boran battens. They also painted the flashing which was a wonderful bonus and installed a screen over the shed downspout which was an improvement. The entire job was actually a pleasure to get done. I never had a worry. It was an Outstanding experience and at what I consider a very reasonable cost too. Good warranties also. My experience was as wonderful as I would have ever expected. Everything was picked up. It was like you never knew they had even been here once they were done, except for the fact that the roof looked better with the new brown "bird stop" they added. They even painted the concrete "mud balls" and new O'hagen vents (8 of them that were installed) the same rust color as the tiles. My experience was great and the cost seemed a bargain too."

"Excellent work. The work was done as promised and on budget. George kept me informed every step of the way."

"We had a complete closet demo and remodel.
Complete Tub fixture replacement. 
Downstairs replacement of baseboards of center island & pantry baseboards.
These were just a start of the items we wanted to begin.  After the visit, we were told that we would have an email with examples of closets and associated estimates. No email or phone call was provided after the visit. Very odd considering that they were recommended so highly in the community.  

---Do not know if this is any relevance or not, but we are an LGBT family and it very obvious to us while making the appointment that this is a Christian organization. This made no difference to us, as we just wanted the jobs completed.---

Update: The owner and his daughter personally visited us this evening and profusely apologized for his company dropping the ball. He reiterated that his company does not discriminate and asked for a second chance to earn our business. He seemed genuinely upset and wanted to assure us that he valued our business. We believe him and want to encourage others to give this company a chance to earn your trust. "

"Luis did a great job! He fixed all my cracks and chipping with no issue. Including paint all repairs. The k you Luis!"

"If you are looking for a great landscaping company than this is the one right here. I have and will continue to refer Mario and his team to anyone needing landscaping done! They are very professional, reliable, quick and affordable plus they did an amazing job! I am so glad I found him. I would give Mario and Nathaniel a 10 star review if it would let me. Thx guys for your hard work and I will continue to use you!"

"The owner of Renova kept a personal interest involved throughout the project.  We explained to him what we needed and our budget
and he came in with several cost effective options including substitution of materials.  There was some time delay in completing the project because of tile sampling and stock on hand.  The only thing we would request different is getting the counter tops ordered earlier as this delayed the project by almost three weeks. Over all his workers were extremely polite and very skilled.   The quality of the work for which we paid was exceptional. Even when we made a mistake on the paint color his worker was able to resolve the problem and still not lose any time on the project.  On the next major project we will be calling Renova first."

"Daylyn and crew were amazing. I told them what I wanted and the finished product was exactly as I imagined. They also repaired my yard entry gate. Since I hired them in the middle of the holidays, there was a tiny delay, but they still did everything in 1 week (2 days really. Masonry had to cure before hanging the gates)."

"The work was amazing, they had great communication with me and the the work was exactly what I wanted. I would hire them again for any landscaping needs"

"Good work at a fair price. I recommend. Fast reply."

"Three neighbors solicited bids for their backyard walls, two of which were shared walls.  My nearest neighbor contacted Weston and left a message that we wanted to proceed.  There was a call back within a few hours, but my neighbor was not home.  He called back and left a message.  He reported that he did not receive another call for three days.  The third neighbor dealt with Weston separately and reported to us that Robert never returned his call.  Throughout the process, we rarely were able to contact Robert directly.  Sometimes calls were returned promptly, sometimes not at all.  It was this inconsistent quality of communication and the construction process in general that led to considerable dissatisfaction for my neighbor and myself.
There are a number of things I liked about Weston's performance.  They showed up on time and completed the wall construction on time.  The wall looks nice - the seams are even and well pointed and is level in all places except my neighbors seven-foot front section that appears slightly convex on top.   The columns were completely filled with mortar.  I am well pleased with the appearance and the quality of the gates.  Robert kept his word,  and if there was something we didn't like or was not according to our agreement, he fixed it when we pointed it out to him. On the whole, we may have gotten a good wall and gates at a good. price.  Robert told us not worry, that there was a 10 year guarantee on the wall.  Based on his behavior during construction, I would bet that he would honor this guarantee.
There are number of things that I did not like about Weston's performance and my neighbor expressed to me a number of similar things he didn't like.  Perhaps we are excessively picky.  I will detail the things I didn't like and the reader can decide. Weston uses slumped steps instead of square steps in their foundation, a practice that I am told is standard for this type of construction. Nevertheless, I don't like the practice - too much mortar in an excessively long slump, or where the triangular piece is not well cut can result in the wall slumping - this happened to my neighbor, and the wall was redone after a call to Robert (the foreman said it was fine the way it was).  We agreed to double rebar in the gate columns.  This was apparently news to the foreman, and it was only after a call to Robert that the foreman ageed.  Nevertheless, when rebar was put in the gate columns, only one piece was placed.  In the meantime, the cement was setting up.  I asked the foreman about it.  Eventually, another piece was set in all but the gate column up front.  By this time I thought the cement may have set up too much to properly adhere to the rebar - it was like poking a hole in the cement, and I asked the foreman about the front gate columns.  He did not seem pleased with me.  When they set the first course of the columns, I noticed that there were 2 inch holes at the bottom of the two blocks in the gate columns in back.  I asked the foreman about this.  He said it was necessary for the rebar to fit in the column.  He had apparently misset the rebar.  No one made a move to level off the mortar that came slumping through the holes with the block when they filled the columns, so I did it.  The rebar did not extend into the top course of the columns in some cases, and where it did, it was only an inch or so - I don't know if this compromises the stability of the top course or is standard practice, but I do note in diagrams of recommended practices, they show another piece of rebar set well down into the column in order to extend well into the top course.  Weston agreed to spread the dirt from the foundation in the alley.  This was hit and miss, and in some places it had just been spread in place, leaving 3 -4 inches of loose dirt and construction materials.  On the side of the house, I found garbage from food containers and pop cans.
Weston agreed to build a wall that was at least 72 inches above ground.  The wall at my front gate is about 67 inches.  This is because they matched it to the common wall on that side.  I was not asked whether I wanted to keep the wall height the same as the back or match to the front.  To his credit, Robert offered to put on another course when I called him, but I decided to leave it alone.  The smaller gate that was delivered to accommodate the smaller wall, was another matter.  In fact the whole gate installation process was a nightmare.  I refused to allow the vendor to install the smaller gate.  The gate installer lost one set of keys and when I asked them to take my keys and make new set, they took the keys but did not return - I was left unable to get out my back gate to empty the garbage.  When I called Robert to complain about the wall height and the gate size, he agreed to redo the gate and to get the keys from the vendor.  We left on a trip for seven days.  When we came back, the new gate was installed, but there were no keys.  I called Robert.  More than 24 hours passed and I hadn't heard from Robert.  I called the office instead of Robert's cell phone.  The individual said he would handle it immediately.  An hour or so later, he called me and informed me that the keys would be in my mailbox within a day or so.  They were.  However, when I went to open the back gate, the key wouldn't turn.  I finally forced it and it turned.  I noticed that the installers had not properly set the gate adjustments to cause the lock to hit the center of the hole.  It took about 2 minutes for me to make this adjustment - why couldn't they take two minutes to make it right the first time?
Was it worth all this hassle just for the lower price? 


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