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"I have used Done Rite Services for couple of Plumbing jobs as well as fixing my Tankless Water Heater/Pump. They have done excellent jobs on all 3 occasions. The technicians that came- William for Tankless system and Danny for Plumbing issues - were both very professional, courteous, and are very experienced. They never tried to oversell or tried for other extra expenses that most plumbing companies here in town are so famous in trying to push towards you when they come for such jobs. I highly recommend this company to all - and have passed their info to all my friend and family. I will be using them only for all my HVAC, plumbing jobs - and they even do electric jobs as well. The staff at the office (Gina/Casey/Yandai) over the phone - are very professional and courteous as well - and the best part is their appointment system - they have text message reminder 24 hours ahead - and also when the tech is in route - they inform you with their profile picture and name and bio details, so you know when and who is arriving at your door step. Excellent service - keep up the good work - and I will be using you all from now on. Thanks again for the excellent work. Kishor Shrestha"

"The system issue was evaluated, order submitted to home warranty and parts ordered. The new compressor was installed with attention to detail. Also, Rick grounded the auxiliary heating system so that we had heat during the down time. I felt like our best interests were Rick’s concern and we will definitely use his service again as well as recommend him to friends,"

"We were very pleased with the Richard and Ben's work.  They were extremely professional and responded to all our questions and gave us some additional advise which regard to the vents and potential solutions which we ultimately implemented solving our leakage issues.  I also visited the company's site and researched other references prior to hiring Trusted.  In every case nothing but high marks were given and after our service I can see why.  Trusted will be my go-to HVAC contractor from now on.  Extremely professional.
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"Excellent, as always. Have been a customer of D&H for nearly 20 years. Everyone contacted from the office staff to the technicians are always courteous and professional. The most recent visit was Nov 5, 2019. Brandon was the technician. He was courteous, professional, and efficient. I was confused about an invoice I had which I thought was a receipt for installation of a part. Brandon was extremely patient in allowing me to present my opinion and then he very patiently explained that what I was looking at was an estimate, not an invoice for service. And he explained in detail the benefit of having the part installed. I authorized the installation of the part and he took care of it efficiently. Brandon displayed the kind of customer service we expect and appreciate, but in today's business climate is not always the case. Would absolutely recommend Brandon and D&H to anyone who needs HVAC service or repair."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"The installation took a little longer than was anticipated"

"The O'Bryan guys were great! On time, pleasant, kept the work area clean and organized and did the job professionally, particularly the ceiling fan outside. They installed an outlet and a ceiling fan on my patio for me. They were also able to do the job quickly, which was nice. Costs for parts and labor were very reasonable, would highly recommend (and have already done so)."

"No complaints about the service the tech was extremely thourough and courteous, as well as my intake over the phone.
I just was taken back by the total bill. The part costs probably $3.00 or less to produce, in the future I will just go with my gut and replace what I think is the problem.
The only other issue is the tech smelled like smoke and while that is his choice not all patrons welcome that into their home.
Uniforms of some sort would really set this, what appears to be a solid company apart from similar companies in this field.
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"The crew was here early the next morning, on time, and installed the unit very professionally. They cleaned up old wiring and put the unit in in a meticulous way. No loose wires, as before, and everything easy to get to. They went over the operation of the unit completely, including cleaning certain elements to have a more efficient operation. Before leaving, they completely cleaned up the back yard, taking all debris from the installation and the old unit with them. When they left, there was no sign they were there. The next week, the office called, and made an appointment (exactly, as promised) for cleaning and sealing the vents. Again, the crew that came to clean and seal were extremely professional, and the house was left clean. At the end of that appointment, Sean came back out to be sure everything was as promised, and it was. There was nothing left out, there were no promises not kept totally. This company is professional, and the quality of work is fantastic. Oh, by the way, the new unit works so wonderful, and we are Completely Satisfied!"

"Perry Heating and Cooling gave me the best price out of three different local companies. They arrived on time, were highly professional and performed an excellent installation. They left my property neat and clean when they were finished. Now that the cooling season has arrived, my AC system has been running better and more efficiently than it has it many years. I would highly recommend them to everyone.
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