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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Awesome! The tech was friendly, very professional, and did a great job. He went out of his way to come back another time to install another filter that we needed to buy. I will use these folks for my HVAC service, and recommend them highly.
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We have been happily serving our community since 1948. We currently employee 20 people and typically we offer seasonal promotions for HVAC service.

"The work was done extremely well. Everything went smoothly and on time. We had to go out of town during most of the installation but it didn't create any problem. We were very pleased with the professionalism and expertise.
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Established in 1984 as a family owned business by our current Owner and General Manager Andy Anderson, Riverside's foundation principles of the highest quality customer service and quickest response time continue to be top priority today. Even more than twenty-five years later, Riverside Heating & Air has maintained the "family" friendliness ability to meet today's residential and commercial needs.\nThrough hard work, customer service, and employee training, Riverside has become the most trusted name in Air Conditioning, Heating, Air Quality, and Home Generator products.\nAlso Serving the Middle Peninsula, including:\n* Urbanna, VA\n* Saluda, VA\n* Gloucester, VA\n* Mathews, VA\n* Kilmarnock, VA\nTwo Locations to Conveniently Service You:\n12549 Warwick Boulevard\nNewport News, VA 23606\n4041 George Washington Memorial Highway\nHayes, VA 23072

"it went out very good, i was advise to replace the fan pf the central air very soon."

"Everything went well at that time. We called on them after the store we purchased it from were unable to get the appliances installed correctly."

"There was only one hang up. When I contacted them through e-mail I indicated that I wanted to talk about installing an antique wood burning stove in addition to the chimney inspection and cleaning. The appointment was made for the afternoon on a certain day. But, the guys called that morning and left a message on my voicemail saying they could come early. I did not get the voicemail and they showed up early anyway. I was not home but my mother was there. Unfortunately, these guys did not get the word from the scheduler in the office that I wanted to talk about the installation of the wood burning stove in addition to having the chimney cleaned. So they came did they work and left. I called the workers back (since I had their phone number from the voicemail) and communicated my annoyance at the schedule change. The guy was very apologetic and offered to come back though he was no longer available at the scheduled time which I had blocked off on my calendar.
However, we ended up talking about the project over the phone and he was able to give me all the information I needed about the potential installation over the phone. He was very knowledgable and helpful. So, I'd like to give them a "B" for punctuality though that doesn't seem to really fit the situation. So they get all As despite this little hitch.
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"Did leave me a list of things the chimney needed, around $1000 worth. When I called another company to do the cap, I did not mention what was needed, and that installer said everything was fine. I don't know if Fireplace Doctor was extra vigilant or if they were looking for work. Overall, what I had them do was done timely and at the agreed price.
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"My air conditioner was not working so I contacted my home warranty service and they sent a local company representative to checkout the problem. It was a capacitor - the technician installed the part and it has been working ever since."