Get matched with top walk in tub installers and replacers in Utica, NY

"Getting a walk in tub is expensive no matter who you use. My experience thus far is with installation only and I must say my install went great. It has been over a month and no issues with my tub so I cannot comment on repair process with American Standard."

Five Star Bath Solutions of Rochester is the top-of-the-line bathroom remodeling company. We've earned this title by using advanced technology, custom products, and attention to customer service. Using innovative software, Five Star Bath Solutions professionals will deliver a detailed estimate for your bathroom renovation project at an affordable price. We believe in setting standards for how projects are estimated, installed, and completed and passing that value on to you.

"The moment they are contacted and throughout servicing they communicated all expectations, steps, observations, and expertise in a clearly digestible and understanding manner. Each step was willingly shown, captured via pic as to what they were seeing before even touching anything, clearly outlined what they would need to do and what the result would be checking for understanding and agreement before proceeding. Gave options and choice where they could, and taking the time to re-evaluate and assess keeping them and us in mind on cost effectiveness as well as quality maintaining being upfront about everything. Respected us, our time, and space. Felt valued and heard as well as created ease in the whole process. Loren and Scott were great!"

"Excellent! Done right in less than an afternoon..."

"Dan is the best communicator and most experienced contractor I?ve spoken to in my life. The overall experience was 10-10 Dan and his team are quick, prompt, and very professional. Would hire these guys any days of the week!"

"Just had new tub & shower installed. They were very professional and got it done in 2 days. I am very happy with the job. Love my new tub and shower."

"Final Product /Installation grade: A Communication - pre-installation: C- - We were told that the job would start within 4-6 weeks. Actual time: 9 weeks. This was likely COVID-19 related, which is understandable. We started calling the office on week 5 to get an estimate on job start. We made 3 calls over a 10 day period and were finally were contacted with updated information a few days after the 3rd call. We eventually received a letter indicating a pushed-back start date, but this was well after we already knew this. - During the measurement phase, the foreman indicated that the existing wood soffits would be removed and replaced with their product. Additionally, the vents on either side of the attic would be covered up to allow for optimal air flow from the new soffit vents to the roof vent. Installation: A - I randomly asked the crew chief about the soffits. He said that their product would be placed directly over the existing wood soffits. We agreed to cut extra vents prior to installation. Also, the vents on either side of the attic were treated and left open/active, counter to what I had been told during the initial measurements of pre-installation. -+ The crew does do a great job of clean-up at job completion. For the majority of jobs, which may take 5 days or so, this would likely be perfectly fine as-is. Our particular installation took 2 weeks. I typically walk barefoot in my yard, as do the neighborhood children that pass through here. I would take nightly walk-arounds to inspect the work of the day. I regularly found a handful (not 1 or 2 - a handful) of 3" nails on the ground, as well as screws. The band-saw used for cutting materials to size was moved to various positions around the house. There were sharp corners left behind. My position is that a 5-10 minute nightly clean-up routine would help to alleviate the majority of these. Again, this should take nothing away from the crew, who did an all-around excellent job. This should be a company-wide policy, not left up to the individual crews. + On day one of installation, our landline phone lost service. To his credit, the crew chief made several efforts to fix it, but was unsuccessful. They graciously acknowledged that they would cover the cost of repair. Fortunately, the phone company repaired the issue without cost. + There were regular quick progress updates with the crew chief of what was covered for that day, as well as to address any concerns that we had. Crew: A + This is hard work. The four crew members were prompt, courteous and did their jobs exceptionally well. + Some existing windows were installed without insulation. This was pointed out to us and they took care of it! + On the one hand, you *definitely* know that new siding is going up on your house, on the other hand, the crew is very independent and unobtrusive. + The crew chief was excellent with communication and handling our concerns."

"It was a pleasure to work with Sergiy on my 3 bathrooms remodeling project. He was up-front about the costs, delivered high quality workmanship, and was easy to communicate with. He and Nick worked meticulously. It turned out my walls were not level. Sergiy took care to even them out with layers of spackle and sanding, so that the corner tiles lined up in a beautiful straight line. I really appreciated this extra effort to make it look right. Sergiy gave me regular updates during the project, and the work was completed 5 days ahead of schedule. I would most definitely work with him on future projects."

"Good guys, This will be the only company I will be calling they even took away trash I had in my yard they do more than plumbing phenomenal company!"

"It went well. Did a excellent job"