
Serving Venus, FL and surrounding areas
In business since 1979
Free estimates
Credit card accepted
"We obtained bid from Gulfstream in March of 2013 with the
intent of having work done in January of 2014. After obtaining design approval
for both the window enclosure and front door by our condo HOA we signed a
contract during the summer of 2013 and provided a 50% down payment. The contract stipulated work was to be
completed by mid-January, 2014.
Because we would not arrive in Florida until late December
of 2013, we arranged to have a neighbor give Gulfstream access to our condo in
October of 2013 to do final measurements before ordering materials. However, Gulfstream
didn?t reach out to the neighbor until late November and therefore measurement did not take
place until the first week in December.
We arrived in Florida at the end of December, 2013 and
reached out to Gulfstream to determine when we could expect them to begin
work. At that time we were advised that
the front door and the frame for the windows/screen could be installed, but
there would be a delay on the installation of the windows/screens of about a
week.
After the front door was installed we realized they
installed the wrong front door. To Gulfstream?s
credit the salesperson came out that afternoon to review the work and agreed
they had made an error. The correct door
was installed within a week. Amazingly
we learned the Sales Manager (who we understand is no longer with them) took it
upon himself to change the door order because someone he knows that lives in
this community told him, in error, the door we had selected would not meet the
condo board?s approval. We couldn?t
believe that change could be made without ever contacting us to discuss.
Re: the windows/screens, the date constantly shifted. The communication was poor with regard to the
shifting dates ? the onus was on us to check to see if the last date
communicated would hold. At least two
weeks went by before the owner finally advised us she was having trouble with
the supplier. It appeared she was afraid
to give us bad news. Ironically,
consistently giving us unreliable or no information only made it more
frustrating for us as we had other contractors lined up to do work in the
lanai.
Despite the hiccups, we are very happy with the quality of
the workmanship and the products. The
two person team who did the installation was wonderful. They came when they said they would, took
great pride in the work they did and took great care to clean up after they
completed their work.
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