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"The plumbers were friendly, professional and on time. They performed the job in a timely fashion, cleaned up and were very thorough. I would highly recommend them to others."

"Great service"

"Had an emergency as hvac unit started flooding basement. David Cannon came out from John C. Flood immediately, and cleared out the blockages to the pipes and drains, plus explained in a very easy way to understand about how often the filter needed to be changed with a new dog in the house. He was extremely knowledgeable and worked quickly. I will be calling John C. Flood again, especially knowing they are available 24/7 and knowing how competent their specialists are."

"My water heater started leaking on a Sunday. I reached out to Family Fire Service and they responded immediately. They had a new water heater out to my house the next day and installed in a few hours. The supervisor and the tech worked seamlessly to have us up and running. They provided quality service and at a very competitive price. I highly recommend Family Fire Service and Plumbing. KC"

"Fair"

"We've had very positive experiences working with Luis and his crew. He has done 5+ small to medium projects at our house, including installing interior and exterior doors, fixing bathroom venting, sealing attic and replacing insulation, creating a bench over a sump pump, etc. We are preparing to do a larger bathroom demo at this time. As a stay at home mom, I've always felt comfortable with the people who Luis sends to do the work, and we have often had the same people - we are getting to know their crews! The workers are respectful of our home and generally clean up the spaces where they work. We trust the quality of their work and the fairness of their prices. My dad, a successful business owner for 40 years and a handy person himself, oversaw the first set of jobs Luis's team completed, and he said, you have a good find, this is good work."

"Excellent work. Very happy with the results."

"Mr. Cook came immediately both times I called him and took care of the issue that was causing the blockage in the main drain. He’s very professional."

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"Amazing customer service in every way. Polite, professional and knowledgeable. He went way beyond my expectations for our kitchen remodeling job. Very knowledgeable with good recommendations and even went with us to the cabinet vendor to make sure we got what we needed. When he ran a new electrical line for our appliance, he used only the minimum of the expensive wiring and only charged for that part of the roll. That was just one of the many ways he went out of his way to make sure we were completely happy with his service. When he installed the overhead lights he made sure all the details were covered, some that I had never even thought of. I'd give them 6 stars if I could."