Get matched with top window a/c unit service or relocation pros in Waynesville, OH

"The Pros: While Extreme did call me shortly after I asked for a quote, I missed their call and didn’t call them back until late that afternoon. They still managed to get a technician out to my house to quote me that same evening. The technician who provided the quotes didn’t try to sell me on anything. He just gave my HVAC unit a quick once over and after a brief discussion provided me with a quote. The price I was billed matched the price I was quoted and the pricing was competitive compared to other quotes I received. This isn’t always the case with contractors, so always – get more than one quote! I was level set that the install could be either the following Monday or Tuesday and they were able to begin the installation on Monday. The installation team arrived as promised. They were friendly, worked quietly, and took care to respect my home while they were working. My old HVAC system needed disposed of and they had to fabricate parts to fit my utility space and both were handled well. The work space was cleaned up, the installation team closed our back yard gate when they left which is of importance to me because I have pets, and they took time to explain everything they did. In addition, they gave me advice on how best to maintain my unit and what I could expect with the service plan I’d chosen for the product I purchased. Weeks after my HVAC installation was complete, I had an issue with the A/C unit (see below). Extreme was quick to get a technician on site to address the problem. They were on site within a few hours of my phone call which in the contracting world is pretty fast. In addition, there was no charge for the visit. Room For Improvement: The installation team didn’t call when they were on their way. They were within the promised window, but it would have been good to know when they were en route from their previous job. The installation took most of the work day which I chalk up to my installation team had journeymen who were still learning the ropes. It’s not a ‘con’ rather it’s just something their newer techs need to be mindful of. About 2 ½ weeks after my A/C unit was installed it stopped working. It required service due to firmware needing an update and low refrigerant due to a leak in the A/C line. Both issues should probably have been addressed by the installation team. I’m not listing this as a “Con” because I was level set that they were journeymen and I didn’t object. Working out kinks in the system comes with the territory with any piece of engineering – but they should be mindful going forward to check for firmware updates and test for leaks in the coolant line after install. The Cons: Two words – customer service. A call taker should NEVER say the words, “If you’d have let me finish…” nor should they ever talk to you as if you were a child. This shouldn’t dissuade you from using Extreme because I’ve found that soft skills are lacking just about everywhere I go and in every industry I come in contact with. Overall Impression: I highly recommend Extreme One Hour. They act with integrity; they appear to be tirelessly working to gain customer trust through professionalism, communication, hard work, and (mostly) friendly interaction; and when there was an issue, they were quick to identify the issue and resolve it. These are all key benchmarks of a solid organization and I’m confident that all my HVAC needs will be met for the foreseeable future. Date of Original Install: 6/24/2019 Date of Repair: 7/12/2019"

"Previously I had used Rod Poppe for our HVAC needs, however, when he retired he sold his business to Watkins.  When our air conditioning unit stopped running on Friday evening, I gave Watkins a call.  Since it was fairly late, their answering machine gave an option of leaving an emergency breakdown message or a regular message (which I chose due to the late hour).  On Saturday morning I gave them another call about 8:00 AM and left an emergency message since it was going to be a hot, muggy day and I needed the unit fixed ASAP.  I received a call back from Michael House, the on-call tech very quickly and by 9:30 he was at our house.  After doing a thorough analysis, he found a blown capacitor and low Freon level, but otherwise the 24+ year old unit was in good shape.  Michael was VERY professional, courteous, and thorough.  I would HIGHLY recommend Watkins for any HVAC work."

"Cincinnati Heating and Air Conditioning is our #1 HVAC contractor. No question. We have a Carrier Geothermal system which was installed several years ago. It developed a major defect which is rare for these systems. Usually a system like ours should last at least 30 years with no major issue. We hired initially hired another HVAC company to inspect our unit. The tech from the other company clearly had no idea what he was doing. We decided to look for another HVAC inspector. We called up Cincinnati HVAC. They responded in a timely manner and even better, they actually knew what they were doing. Elliot was able to isolate the problem & provided helpful insight on the best way to work with the original contractor with whom we have the warranty for repairs. Cincinnati HVAC will be the first company we call in the future. Don’t waste your time like we did by calling another HVAC company. These guys actually know what they are doing."

"I needed an entire new house system with all duct work installed and lines and power. I had window units for air and baseboard for heat. Greg's team was great to work with. Always on time and very professional. Did a great job on the install and I love the system Can't even hear it run. They worked and listened to me on ideas I had on what I wanted to have done, and we worked well together to come to a final solution that worked, as some of the ducts was hard to install. Would use the Blair team anytime. P.S. Great price on the system"

"From my 1st phone call to ask about the services they provide and costs to when RJ & Walker left I've been completely satisfied. My appointment time was from 1-3 and they showed up right at 1pm. RJ & Walker both walked up to me and introduced themselves with a firm handshake.  We toured the house looking at all the vents and air returns along with the furnace. Then RJ fully explained what he would be doing and the Walker explained what he would be doing. They answered all of my questions.  About 30 minutes before completing the job, RJ asked me to come downstairs and he showed me all the dirt and stuff that came out of the vents. He showed me how he closed up the intake points he had to make in the duct work. They removed the equipment and everything was put back as it was and left clean. The entire time RJ & Walker stayed productive, friendly and professional. It was a pleasure having them in my home to complete this service."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Their technician, Mike, arrived within the specified time and even called to see if I was available earlier. He was straight forward on the issues, provided several options, and a rough estimate for repairs. Before he left he provided a hard quote on the repairs. Once I decide the best option I will definitely hire again."

"Upon arrival, installer started job quickly and professional. After job completed, he asked if we were satisfied with job. We were and he cleaned up."

"These guys were amazing. They were the first ones to call after I submitted a request on Angie's List, and they came out the same afternoon. They did everything they could to keep the price of the repair down, including calling the furnace manufacturer to see if some of the parts were covered by warranty. Then they were willing to work with me when it ended up costing a bit more than I expected (something that was out of their control.) They lent me a few heaters to put in my kids' rooms overnight since the parts place had closed for the day by the time they knew what they needed. The level of care I received from this company was incredible - not something I expected at all. I'm really happy to have worked with them, and I most definitely will be giving them my business in the future!"

"OUTSTANDING SERVICE!  The receptionist was extremely courteous and service driven.  In less than 10 minutes she contacted me back with confirmation of a technician heading for my home.  Danny got here and in no time he diagnosed the problem (a bad starting capacitor).  He took the time to explain the likely cause for the damage (a power surge).  The unit is now repaired and I am a few dollars short but a happy customer.  Thanks for the great service!
"