Get matched with top well pump repair or service pros in West Chester, PA

"The company installed my tankless heater a few years back and they did a fine job. A part of the installation was the descaling filter. Late last fall i could not open it to replace a cartridge so called them up to help me fix the issue. The plumber who showed up stated that he did not have the right parts. He was expecting a newer filter cartridge as they do not install what i have anymore. I expected they would look up their work records to see what i have. They DID NOT, nor asked me what i have. The plumber came back and replaced the whole filter/cartridge setup. It took him about 40 minutes. The invoice i received was for $425. I called the owner and asked why. His response was that because I "did not tell them the correct part" they had to return and i am charged for two service visits, parts and labor. I told the owner that i agree to the charge for one visit and parts + labor, but he charged me $425. I asked American Express to dispute this charge. Rip off!!!"

"Overestimated the time to complete an 9 hr job by scheduling a 16 hr window (2 guys x 8 hrs) and charged for 16 hrs regardless. I'd imagine they did the same for the materials, 60 feet of duct needed but they quoted 200. Got the job done, but probably twice the price of what it should have been."

"Zoom right came in and was thorough and professional. Understood exactly what my issue was and provided the necessary remedy options. They took care of the problem and followed up with things I can do so that the issue does not happen again. Lawrence Jarrett was great and thorough in his work. Would recommend Zoom Drain."

"Showed up promptly, quickly diagnosed the issue, and had the repair done as quickly as possible so far as to overnight ship the required part to get it done. Highly professional, friendly, and will do business with them again."

"Great customer service and quick response time. They had someone to me in hours during an emergency and fixed the problem in the same day. I would request Joe Winchester if you can. He was professional, kind, and didn't quit until the problem was solved. I wouldn't think twice to call Done Right Today again. "

"AJ was quick to respond, gave me plenty of time to look at the project and had a vast knowledge to speak directly to my concerns. His solution for my basement walls was simple and reasonable. He did not try and sell me on unnecessary items that other companies tried to make be buy. His work crew were excellent. They were hard working, quiet, and very clean. They took care of covering everything up, hauling away all the rubble and even some of the collected junk in our basement. The job was completed in 3 days. The space looks great now, and I trust it will last for the lifetime they say it will. AJ is also a great guy and easy to talk to."

"They were very timely with reaching out, fixed the problem quickly, shared their knowledge of what caused the issue, and provided recommendations to prevent future issues. Very happy with the service their technician provided."

"Friendly, informative and did the work quickly!"

"We purchased a house with the expectation that a new septic system would be put in before we moved in, in October. The septic system wasn't finished until mid-July of the following year, over 8 months later. After we moved in, we were in constant communication with him (not on his part, but with us calling) every single week to ask when the system would go in. Every single week, he lied and said he would start the next week, this went on for 8 months. He never reached out to us to give us an update, we had to reach out to him. When he did show, the job took well over a month and there were many days (sometimes a full week) where he just didn't show up with his team. Our neighbors were beginning to wonder if he would ever finish. After the job was done, the yard was super rocky and none of the grass grew. He also tried to charge us an extra $2,000 for "extra labor" to use our yard rather than our driveway to drive his trucks and backhoe down because we didn't want the large pieces of equipment to ruin our driveway. We told him he could use the driveway if he put pieces of sheathing down to prevent damage, but he refused. So this year, we spent days raking up and pulling weeds so that we could try to grow grass, since it never grew after they left (we watered it 2 to 3 times a day). But before we could plant grass, we had to get some of the spots filled that were sinking in our yard, which seems to be normal. He said to call him if it happens and he will come out and put new dirt on it. We called and he surprisingly answered the phone and said he would be out that weekend to take a look. He never showed up. I called probably 5 or 6 times and left 2 voicemails over the course of a week and a half and he never called back. At this point we decided to just do the work ourselves rather than waiting, which was not cheap. So we bought dirt, grass seed, and everything else needed and filled the large holes in the yard. 3 months later, he shows up, unannounced and acts like I called him yesterday to have him come take a look. 3 months later.... to say the least he is not punctual and does not care about your time. The one thing I can say is that we have not had a problem with our system since he put it in, about a year ago. Hopefully that is the case for the years to come."