Get matched with top fridge, freezer or ice maker repair or service pros in West Des Moines, IA

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

We are a locally operated business since 1982, with years of experience and knowledge of all models of appliances. We operate with a standard of integrity bound by fairness, honesty and quality service.\nYour concerns and best interest is the basis of our business!

"I was very pleased with the service. I called on Wednesday and was able to schedule an appointment for the next day. The technician called on Thursday to ask if he could come a little early, which worked great for me. He came within about 15 minutes of his phone call. He looked at the washing machine and assessed the problem quickly. He explained the issue and gave me an estimate for how much a full repair would cost. When I explained that I didn't think the repair would be worth it, he told me about used appliances sold at the store, but he was not pushy. He also a gave me some advice for how to deal with the issue if it happened again before I purchased a new machine. I would call Metro Appliance again for repair services, and we also plan to look there for a new machine.
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"First, this company has handled all of my heating needs/problems since 1986 when they replaced a 58 year old gravity furnace with a high efficiency forced air system. I was not always pleased with this first furnace, but the company techs always gave me good service and advice. I needed to replace this furnace due to a flooded basement that left the unit under water for 6 hours and it was 23 years old. I looked to Home Energy Center (HEC) because of the good service they had provided over the years, but it was their job to lose - I had some questions about the old furnace. I called to make an appointment for an estimate and Kevin came out on the date and time of my choosing (at that time as late as 7pm and Sat. available). Kevin knew about my old furnace and told me they had stopped installing that model a few years after my purchase - they had found something better (I believe mine was an early high efficiency model -92%), I was impressed that he didn't try to sidestep any of my criticisms and presented me with what I thought was a good heating plant. Kevin said it's normally a 2 week wait for the installation but they had a cancellation the following Monday (4 days) and if I opted for that date they would deduct $250. He already had my business so I thought this was a nice gesture. That Monday the 2 installers came at 7am sharp and got right on the job. They said it would take about 8 hours so when I came home at 330pm I was surprised to find they had finished up and left They did leave all the manuals and instructions for operation. HEC provides what they call a "happiness check" where a company rep makes a return visit to check out and familiarize the homeowner with the system. I called Joyce and set up this appointment for a week later and Steve arrived at the appointed time. He had a checklist of items to go through with me and answered all my questions. He again covered all the warranty information and said I would receive materials in the mail to apply for an energy rebate and the Federal Energy Tax Credit (2010 exp). I did get these documents as promised along with excellent instructions in dealing with them (thanks Joyce). Granted I have only had this furnace for 2 months but so far I have no complaints and the house is warm. I would certainly use HEC again and will for future service/maintenance calls."

Hello we are a small independent company\nwe focus on small appliances as in washers and dryers.\nI have been working on these appliances since 1996.\nwe are also doing Breaker replacements\nlike GFCI/ARC BREAKERS/OUTLETS\nwe work hard for the customer to make sure everything works the way it should..\n10% Senior & Military Discount

"I logged a call and within 24 hours a service technician responded. They repaired my appliances (microwave and dishwasher) very well to our satisfaction. Note you have to pay a copay of $45 for the service call. The rest of the expenses is paid by Choice warranty if it is within the coverage plan."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"Excellent service! Demetrius goes above and beyond for his clients! 10/10"

"Stache and sons appliance repair went above and beyond with their service. My GE dishwasher needed repair-it was totally dead and needed a new control board. Tyler showed up, mask on, and ready to work. Unfortunately, through no fault of Immediate or Tyler, my dishwasher needed both control boards replaced. After much back and forth with GE technical support, Tyler, the owner of stache and sons Appliance Repair came in person to pick up my dishwasher and do the repair in the shop. Tyler and his staff put many hours into my job, and I was not charged any more than what I was originally quoted. That speaks volumes as to true customer care and not taking advantage, as I am sure many others would have. My dishwasher was returned in working order, and thank goodness no problems since its reinstall. I have spoken with Emma the scheduling guru, and they handle a stressful job with professionalism and humor. It is not easy being on the front lines talking to angry people that want their appliances fixed yesterday. Emma deserves to be commended on keeping her cool and approaching things with a level head and a sense of humor. I have been using Stache and sons appliance repair for a while, and I will continue to do so because they treat customers fairly and with respect. Thanks again for a job well done."