Get matched with top wood stairs and railings installers and replacers in West River, MD

"This review is from work done last year. Mr. Handyman review 11/28/2018: Mr. Handyman (Eric V) sent a text with picture to say he was on the way. Overall, was very pleased with the work done and will use them again. Items fixed: Installed door sweep for the front entryway. Works fine. Took care of the draft. Replaced screen on porch door, and also stabilized the door frame. Working great."

Professional carpentry and installation company based in Maryland, specializing in high-quality residential and commercial craftsmanship. Services include custom carpentry, cabinetry installation, trim work, built-ins, furniture assembly and installation, closet systems, accent walls, finish carpentry, punch work, and general interior improvements.

"I called multiple roofing vendors. Most would companies could not be bothered with considering doing a small job. While Walter Brown did not do the original install of my roof, but they definitely did not hesitate to offer to help. From Alicia who answered the phone to Tyler and Lisa who helped getting me on the schedule. Lisa, Tyler - thank you. If I need any type roofing services in the future, I will not hesitate to call Walter Brown. Thanks again."

"I had an excellent experience working with Jose and his team on a number of home improvement / repair projects: sink / vanity installation, toilet installation, faucet installation. He was responsive and respectful throughout the whole process and helped provide me with a number of different options to address various issues that came up along the way. His team was professional on the job and and did excellent work on the project. I’d highly recommend his company for home improvement solutions"

"GREAT JOB! OUR 2300 SF ROOF WITH TWO LAYERS OF OLD SHINGLES WAS REPLACED IN ONE DAY WITH AN UPGRADED SHINGLE PRODUCT WITH A LIFETIME GUARANTEE. THE NEW ROOF LOOKS GREAT AND HIS CREW DID AN EXCELLENT JOB OF INSTALLATION AND CLEAN UP. WE COULD NOT BE HAPPIER."

"Once again, AMS Home Remodeling, Frank, was able to clean up my mess.  After ordering a closet organizer unit online. I made the mistake of hiring another company to install the units - 3 total (2 reach in and 1 master).  This original company did not know what they were doing and caused me nothing but more problems (i.e. holes in walls, damaged pieces from closet unit that needed to be replaced, etc).  Frank was able to make time in his all ready busy schedule to come out to take a look at the mess.  He was able to get me into the schedule and complete the install and all repairs from previous contractors by the end of the week.  Frank and his crew (Bruno plus 1) did more than an outstanding job.  Final product is amazing.  I have used AMS Home Remodeling for a complete makeover in my home and I would not hesitate to recommend to anyone looking for an honest dependable contractor.  I absolutely LOVE these guys.
Frank - thank you!!!!
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"Danny did a great job installing the window. The window looks great, and he did such as great job cleaning up I hardly knew he has been here.
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"Price – The original estimate was reasonable, BUT – the contract called for progress payments that provide Ruxton with close to 90% of project cost when less than 30% of the project is complete; Angie’s list advertised $800 discount was immediately eliminated by contract wording; close reading of contract showed that home owner will pay for any overages on selection allowances, but will not receive credit for those selections that come in under the allowance; we discovered that items shown on Ruxton drawings but not included in the contract will be at owners cost plus all appliances are at owners cost; we had requested that barn doors be included in our project. We were told they were expensive to obtain and agreed to pay $2400 apiece for them. Later we discovered they were procured from Home Depot for $499 apiece and installed in about 4 hours plus several hours for staining. Our contract specified the installation and ducting for a gas fireplace with a $2800 fireplace allowance. We selected one of the lower cost gas fireplaces for $3200 and agreed to pay the additional $400. When the job was already 45 days late we were informed that we would also be responsible to pay for the ducting cost, $1000, and fireplace installation cost, $1500. After several discussions, Ruxton agreed to cover half of the $1500 installation cost. Quality – The design and completed work has been good, BUT – rework was a constant frustration; ceiling above bar area was installed too high and had to be lowered; proposed glass shelf area was built only 3 inches deep and was eliminated by owner to reduce rework; two other shelf areas by barn doors were built too high and had to be modified; three solid wood doors were ruined during the staining process and had to be replaced; part of engineered hardwood floor was loose and had to be removed and reinstalled; two other areas of the hardwood were gouged during appliance installation and had to be pulled up and repaired; custom book shelves were ordered 12 inches deep instead of contract specified 18 inches deep and had to be modified on site; the electrician installed the wrong switches which had to be replaced; electrical wiring was not installed correctly resulting in finished wallboard having to be removed and replaced; and a twenty amp electrical line for a planned microwave was pulled but blocked by shelf installation and is not available. The bathroom shower tile was installed leaving out the trim tile. The owners removed the tile before the glue set up. We gradually lost confidence in Ruxton’s ability to work without oversight and towards the end of the job canceled a vacation to be home monitoring the work. Despite the difficult construction process, we are generally pleased with the appearance of our new family room and bath. Responsiveness – Most of the above quality issues have been corrected by Ruxton. After many complaints by the homeowner, Ruxton made some efforts to improve the rate of progress on the job. Unfortunately their efforts were too little and too late to make any real schedule improvement. Punctuality - The contract specified that the project would be completed in two months. The project has extended to over four months, more than twice the estimated duration. In addition to the issues describe elsewhere which caused delays, the project was prolonged because it was only staffed an average of two and one half days a week. We were informed that Ruxton was unable to staff the project full time due to sickness and medical issues of their contractors, contractor doctor and dental appointments, higher priority projects, contractor truck problems, and contractor personal issues. Several times subcontractors were scheduled to meet with the Ruxton foreman at the jobsite at 8am. However, the Ruxton foreman was usually not punctual forcing the homeowner to describe the work to the subcontractor. Professionalism – Frank Zeberlein’s architectural design for our project was good. Communication with Frank Zeberlein to resolve the many issues that arose during the project was very difficult. The three main Ruxton contractors that performed most of the work on our project treated us and our home with respect; however they all quit three weeks before job completion, and had to be replaced by Ruxton. Project management, coordination, and communication during construction were dismal. Frank rarely came to the site to check on progress even though his office is only 5 minutes away. The Ruxton design coordinator never visited our home. We made all of selections within the first two weeks of the contract, but many items were ordered late or not ordered by Ruxton. This resulted in delays waiting for cabinets, granite, tile, bathroom lights, and gas fireplace. The job foreman was constantly being distracted by other jobs and seemed to be unable to plan more than a day or two ahead. Materials for the job were picked up on an almost daily basis, instead of planning ahead and improving efficiency by purchasing supplies needed for the next few weeks. Scheduling of subcontractors was often untimely. Communication with us was poor throughout the project. We were routinely given milestone completion dates that were missed. Several times we were told what work would be done the next few days only to have the workers pulled off the job for several days to work elsewhere."

"The company recommended replacing the skylights. We agreed. They finished the work promptly and expertly. One issue arose (nails poked through ceiling), but they handled it without excuse or complaint, realigned the skylight and repaired the holes."

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The window replacements were done 3-4 years ago.  The windows are good quality.  The measurement of one window was not done properly and the installer did a fix by adding spray foam.  The deck was done 2 years ago.  The deck installers were fired as they made so many mistakes.  The deck install was suppose to be done in a week, it took 3 weeks.

I had a service tech com out to check a deck problem in May.  He is no longer working there and was laid off with almost all of the staff in Gaithersburg.  I called over a week ago for a service follow-up call.  The receptionist in Baltimore answered the phone, as there is no one in Gaithersburg and the phones are forwarded.  I am still waiting more than a week for a follow-up service phone call to be returned by the person who schedules service calls.   I have no idea how long it will take before someone can come to my home.  I am concerned that if I had a major problem, I would be waiting months to get a window repaired.

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