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"He was prompt, friendly, did great work, and even offered to come back and hook up new supply hoses I'd bought, at no charge."

"They got in touch with the insurance company and told them this one that I had was too old and rusty and I needed a new one. The insurance company gave them no flack. They went and bought it and put it in. The installation went really well for me. The insurance company sends the plumbers, but if I had to pay myself I still would use them."

"Lanz was the highest of 4 quotes from local plumbers when I was looking to have multiple plumbing jobs completed, including the purchase and installation of a new water heater. I went with Lanz on the water heater only because they were quick to respond and were able to install it 2 days after my request. The Lanz rep, Ken, was very professional. On installation day, he had a younger guy helping him who seemed to struggle quite a bit and scratched up some furniture while bringing the new water heater in. He also left a large pipe in the yard that I had to dispose of. I chose to go with the least expensive water heater and still paid $1439.21 with Lanz. Others were significantly lower in price, but definitely not as quick to respond or schedule."

"We had a severe ice storm and we were watching the temperatures plunged and our furnace stopped working. They came out and the guy settled with our furnace and was not able to fix it. He said that he needed a part and he left and 10 minutes after he left the power went off and it was off for 3 days. They kept in touch with us through that time. Of course it was cold and they got the part but they couldn't put it in until the power came back on because they needed it. That was Tuesday evening that they left and Thursday at 3 o'clock our power came on and they came that night and were there for 3 hours working on it because they had to work on a lot of different things. They completed the work but there was one part that they didn't have and it was not essential except it was a safety issue. They went ahead fired the furnace up because we needed it to keep our pipes from freezing. They called back with the part a week later and came back out. I believe they did excellent work. Also while he was there out sump pump had stopped working and it started melting the sump pump in the basement. Their technician, the way he put it was talked to it with a hammer and it came back on. Both the primary technician and his supervisor; the supervisor actually came out because they were having difficulties. We have an old house and the furniture isn't as old but it has been flooded twice and there were multiple possibilities and issues plus before the furnace went out we had had a plastic burning smell in one of our bedrooms so we were concerned about that. They were very professional, caring and very careful to give us amounts. I believe they did their best and were concerned of course about the weather and our situation. They were dependable and persistent and went out of their way in difficult situation to help us out. I think they under charged us inadvertently and it was a very stressful time. Possibly we got more than we even bargained for. For their sake I wouldn?t tell people to look for that."