Get matched with top carpet repair, refasten, or stretchers in Westerville, OH

"Great customer service!! They not only got the job done, but they went above and beyond. They were very friendly and super nice to work with! I highly recommend this company! 5 stars all the way!!!"

"My husband and I were so patient, and gave BRC every opportunity and benefit of the doubt. A few warnings for others: ~The staff will not show up, we the customer had to follow-up half way into the day to see if they are showing up. ~A timeline of 1-2 weeks took 5 weeks Honestly it’s still not complete. An example is the ceiling. We can see the drywall through the coating, but we don’t even want to deal with it anymore. ~The carpet was not what we wanted, AT ALL. We text the owner pictures and got something completely different. Also, the cheapest pad when we asked for the thickest they make. We weren’t shown the carpet choice until they already installed it. The owner said due to the pandemic selection was limited. ~The owner lost the paint chip. We had to find a new one for the contractors. ~Left dry pieces in the utility closet that we now have to dispose of. ~Some special design over the sump pump was to be removal, only the top lid removes. Replacing will be a blast. ~The final straw the the final day the finishing touches (after already being finished) was due to take place. It was a he said, she said, who was coming show. Finally at 4pm someone arrived. ~Even better is the owner and manager has not contacted for a follow up from being complete. He has not done a final walk thru. We made the mistake of paying him before it was finished. Quality=average after requesting multiple fixes. They did not self identify any issues. The company over promises and under delivers."

"From the moment Jim showed up for the estimate, I could tell he was someone I wanted to work on my home. He took his time measuring, was quick to give a quote and responsive to all questions throughout the process. On the day of installation, he and Jerry arrived as they said they would – and for the rest of that week, they came on time and did their work. Exactly what a homeowner wants. There were no calls to say, “Hey, we’re running behind on another job.” They did what they said they would do. Now, for the results. As a Real Estate Appraiser, I've seen plenty of shoddy work from sub-par contractors and I am pleased to report there was no sub-par work here. The floors came out beautifully. Smooth, straight and without error. The trim work was exceptional as well. (Though they caulked the joints and nail holes on the woodwork, do be prepared to add a bit of spackle and a dab of paint – which would need done regardless of who installed the trim.) I highly recommend McCool Floors for your next flooring project!"

"Chris did an amazing job cleaning our carpets. He was polite, hard working, took his time and answered all my questions. The carpet looks, feels and smells clean. Will definitely be calling him in the future."

"Howard Troyer and his team did a fantastic job. We wanted to redo a large part of our first floor by removing a wall, cutting back soffits, redoing ceiling, stair and loft railings, new baseboard, patio door, fireplace mantel and flooring, a large amount of painting and electrical, and second floor carpet. His team also installed several new kitchen appliances. He had 3 regular staff working full time for well over a month, plus various specialty contractors as needed. Everyone who worked on our project was very hard working, trustworthy and reliable. Howard showed up very often to review progress and help us make various key decisions as work progressed and various issues arose. A very strong point in Howard's favor was his incredibly prompt response to all our phone calls, text messages and emails. We also employed an interior designer and Howard worked very well with her, with many great ideas resulting from their interaction. The end result of our project continues to amaze us every day. We would gladly utilize Howard and HT Builders again for any sort of home improvement projects."