Serving Westminster-station, VT and surrounding areas
In business since 1986
Free estimates
Emergency services offered
"drain needed to be replaced, work was done neatly and promptly however, the first available appointment was two days away, which was frustrating"
+14
Serving Westminster-station, VT and surrounding areas
In business since 2005
Free estimates
Emergency services offered
"I had an Angie?s list coupon for two hours of Roof Maintenance for 199.00. I called last week and spoke to Brian, I was told someone from the office would call me on Monday to setup and appointment. They called on Tuesday and I was not home so I called back Wednesday and we set up an appointment for Friday the 27th of September. A two man crew showed up on Thursday the 26th. They rang the bell for the front door, I never heard it. I'm on the second floor of my house and not until I heard something on the roof did I go out to investigate. I have a guy on a ladder and one on my deck. I opened the door and asked who they were?
They told me they were from Vista Home Improvement; I thought this odd as I had an appointment tomorrow. OK, so they tell me they are going to check the roof, which is fine. I then went to call Vista Home Improvement (West Springfield, MA) to make sure that yes, indeed, two guys were sent today and not for tomorrow. They couldn't tell me for sure, they did tell me that a number of jobs had come in and then wanted to get mine done ASAP. OK I guess.
After about 30 minutes on the roof they come to tell me they have sealed a couple of holes on the roof and around the flashing. Great, I tell them, what about the front of the house around the garage and front porch where it appears the roof is lifting.
They didn't see it; I had to point out the areas. Since I've never been on the top of my roof (walk out basement, the top of my roof is about 40 ft up) I have to wonder if everything is OK up there. I have to assume it is, although since I had to point these two sections out, it really doesn?t give me a warm feeling.
I have a gutter pulling away from the roof line and I asked how I would fix that, they told me they would take care of it. (one screw)
I have yet to be up on the roof to see if that is done. They did hammer a couple of nails in the area where the roof shingles where coming up in the area where I pointed out.
Attitude? Very nice. Couldn?t be better. Listened to my concerns and took corrective action on what I pointed out.
Appearance? ? I understand these people are roofers, but the brown truck they drove down in has NO decals that tell me they are from Vista Home Improvement. They have nothing on their body that states that as well.
One gentleman had jeans that needed to be retired; huge holes in one of the knee?s and assorted other rips in his pants. The other gentleman looks like he works in a machine shop. Perhaps that was just a very nice tan on his hands but I don?t think so.
Overall I thought the price reasonable as this is a house we moved into a year ago and it was worth having professionals check it out. Home inspectors don?t go up on roofs.
I do fault them for showing up a day early and starting work on the house without the owner being there and giving consent. I had plans for this morning, those have now changed. Where do I stand now? I?ve give them a C overall. Things, clearly; could have been better as noted above.
"
+41
Serving Westminster-station, VT and surrounding areas
In business since 1983
Free estimates
Emergency services offered
"I was very pleased with the service I was provided and will look to use them again for other jobs I have lined up for down the road."
+37
Serving Westminster-station, VT and surrounding areas
In business since 1971
Credit card accepted
"That is an home warranty company, American Shield, and we really like them. I keep an contract with them."
+2
Serving Westminster-station, VT and surrounding areas
In business since 2010
Free estimates
Emergency services offered
We bring years of expertise and dedication to every project. With a strong background in customer service and technical proficiency, we prioritize delivering top-notch results that exceed expectations. Our commitment to continuous learning ensures that I stay updated with the latest industry trends and best practices. Whether it's troubleshooting complex issues or providing routine maintenance, we approach each task with precision and professionalism. Our goal is to build lasting relationships with clients based on trust, reliability, and exceptional service delivery.\n
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