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"Reliable service and friendly staff"

"Prompt, friendly and efficient repairing a broken water pipe."

Benjamin Franklin Plumbing of Ann Arbor is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business. \n

"Gary and his son Matt make a great team! We have been using their services for about 10 years now and every single issue has been handled quickly, professionally and at a very fair price. Gary has always responded immediately to my calls or texts. We have an older home and have needed a number of repairs and it's nice to have both of them on the service call. This time Matt did the work and he is every bit as professional and skilled as his dad. On the last call they worked together on a more complicated issue, and on the service call before that, Matt worked upstairs while Gary handled the first floor and basement issues and the job was completed in half the time expected. Both are friendly and professional and I would never call anyone else! Thanks for the great work Gary and Matt!"

"I felt that the extra fee was excessive. Other Carrier installers contacted me and agreed to perform the repair for the amount Carrier reimbursed them, with no extra cost to me."

"Was a customer for several years and took advantage of the maintenance program they offered. I had a fair amount of work done and they were always prompt and efficient, though quite pricey. One minor issue with a repair was addressed without delay. When they were last out (2016), I was told the maintenance contracts were being revised. I requested that info be sent when available, but never received anything. I have since contacted them by leaving a phone message and have also sent two requests via their website. I have never received a response. While scheduling service was never an issue, this lack of contact is why I gave an 'D' on responsiveness."

"We called them on Monday morning and they worked us in to get it done the same day.  They installed the hot water heater in a timely manner, and did a great job.  Very professional and helpful!  Would definitely use again."

"They do a good job. They've replaced water heaters, furnaces and air conditioners. They are punctual, courteous."

"Excellent quality of service, easy to work with, knowledgeable. Would recommend highly for any plumbing project. I have worked with them on two different homes!"

"I'm very happy with the service I received from Edge Plumbing. I had an emergency with my plumbing and needed my drain cleaned out the night before a holiday. Travis responded almost immediately upon choosing him as one of the plumbing services near me. He came over that night, and then returned the next morning at 8 AM. Very prompt and communication was constant. He got my drains all cleaned out, but found a break in my line which needed to be repaired. He identified where the exact location of the break and was very helpful working with the excavator to get my line repaired. I'm very pleased with his service, communication, timeliness, and very fair cost. I would definitely use Edge Plumbing again."