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"I use them every year and they always get the job done quick and at a fair price. They always take the time to explain any issues or potential issues."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"They had great customer service. They came over in the 2 hour window given. They called before arrival or that they were on their way. The only concern I had was that they were going to leave the tree roots on my front lawn but I brought out the garbage can for them to dispose."

"Mark kept us informed before during and after the project.  Due to previous damage to the tub Mark had to complete a repair before refinishing. Overall about 7 hours of work. I would not hesitate to use again.
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"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

"If I’d have known about The Scottish Plumber four years ago, I probably would not have had to replace this faucet so soon. He fixed the problems that the other plumber created and left my place spotless!"

"Black Diamond recently came out to do a competitive bid on installing a cleanout line, then doing a hydro jet and descale of the main sewer line in question. On top of being a few hundred dollars cheaper than the original bidder, they found that the original bidder had broken the flange on the toilet when they put it back on and overtightened it. Throughout the process everyone I dealt with was professional, easy to work with, and answered all of my questions. All of that would have been enough for a 5 star review; however, when they got here on the day of the job and went to locate the exact dig space for the line, they found I ALREADY HAD A CLEANOUT LINE (previously most of the estimates had been in ranges based on the original bidder's insistence that this job had to be done, but as it turns out it didn't). That saved me $4,500 on the job, which is pretty awesome! I'm using them for all of our plumbing needs moving forward."

"The experience was excellent. We called on a Monday and they were able to schedule us in for Thursday, and there was no emergency charge, etc. to come out same week. Joe (the owner) and his employee John were on time, called to say they were on the way, were both very professional, the work was done neatly & was cleaned up after, the repair itself was done very quickly, & they explained what they found and what was done to fix the problem. Joe also gave us the Angie’s List discount (even though I forgot to ask for it) and also provided us a very reasonable quote on some additional ceiling repair we needed done. They were able to give us a more cost effective alternative for the additional repairs we needed as opposed to going the expensive route; again without even being asked. We would recommend them highly to others and will be using this company again."

"Sales representative met with me to understand needs. Sketch and estimate was written up on site and proposal sent via email. Comments to proposal and sketch were picked up quickly. Install crew hoped to do install in one day - but it took two. The install crew was pleasant and worked with me to review on going installation. If you need to hire someone to help keep water away from home and away from basement this is a good company to hire."

"very well.Mr. Patrick Kulach was very nice.And he was on time.He did not make a mess.He cleaned area when finished working.I will let my neighbors and church members know about your company.Thank you so much.Mary Willard."