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"THIS COMPANY IS SCAMMING PEOPLE!!! -On 6/24/21, Farnen and Dermer installed a brand new YORK HVAC system in my home. Everything appeared to be fine, and there were no issues for 2 years. -On 8/28/23, I noticed an extremely loud buzzing coming from my outside unit, so I called them to come check on the problem. My unit was still cooling, but extremely loud. Glen A. showed up to diagnose the problem and seemed like a nice enough guy. After about an hour, he informed me that my entire indoor and outdoor unit need full replacement for a total of $10,900. (I paid $7,500 just 2 years earlier). I said, surely this was covered under warranty because the unit was only 2 years old? He then informed me that it was not because it was â struck by lightning and the warranty does not cover an act of god. -At this point in my head things were not adding up, especially since the unit was still cooling, both of my neighbors units were fine (townhouse) and he did not even check the inside unit. I told Glen I need to think about the replacement because that is a lot of money that I do not have at the time. Glen disconnected my outside unit completely before he left with the hottest week of the summer upcoming (95F-98F) and charged me $189 for the visit. -I am lucky enough to have a Fire Marshall as a good friend to ask him about the situation. This guy sees lightning strikes pretty frequently. He told me there is no way that my unit was struck by lightning based off of what I was seeing and also because it would have gotten to all of my neighbors units (townhouse). He informed me it is literally impossible. THE UNIT WAS STILL COOLING! -I decided to get a 2nd opinion from another company. The other company came out and told me that my compressor was bad and that there was no lightning strike to speak of. They also informed me that it was covered under the warranty and they could fix it. The technician said that he noticed the wiring on the outside unit was incorrect. There was a red wire crossed with a black wire. He said that is exactly why my 2 year old compressor went out. This company even put their findings in writing for me. They replaced my parts and got me up and running for 82% LESS THAN F and D! -I am not the only person this has happened to. It appears to be standard practice. You can see the attached pictures of reviews from other people in the same boat on the Better Business Bureau website. I will be submitting a complaint through BBB and demanding a full refund. This is pure predatory behavior and it is unacceptable!"

"They took the time to diagnose the issue and then clearly explained what was going on."

"The project (HVAC replacement) was completed on time and on budget. I particularly appreciated the time and patience provided in answering my questions related to the quote and options."

"Dean and his employees where very professional. The job was well done and very efficient. The price was very good! I would recommend Dean and his employees to everyone. Keep up the good work gentlemen. "

"poor customer service. service manager insulted me, called me derogatory names while defaming my character. when all I was looking for was for someone to right a wrong. I was actually looking forward to them coming to look at my furnace and was hoping to find a trusted company but was given the complete opposite of what I expected. first no one called me with an update, I had to call, then no one showed by 5pm after I waited patiently all day during their 8-5 window. finally at 5:10 i reached out again only to be met with an after hours line that couldn't help me at all. once I spoke to SM, he insulted me, called me derogatory names and defamed my character all because I was understandably upset for being "brushed off" by everyone I had come into contact the entire day and given excuse after excuse with no solution that was going to benefit me. Customer service and professionalism are lacking 100%"

"They did a wonderful job. They explained everything beforehand, answered all of my questions, and they were considerate of my home. The work was done in a timely manner, and it was completed right the first time!"

"Quick service"

"Great folks to work with"

"We met with a few HVAC installers and Supreme Air quoted the lowest prices and gave us 3 options to choose from. No games, no pressure tactics, and no unexpected charges. They were very prompt, professional, and did a great job."

"Chase did a great job repairing a failed pipe that splashed water into our home. He carefully examined every aspect of the problem, determined what needed to be done, fixed the problem and tested the pipes to make sure everything worked -- and all of this at a very reasonable price. We've been using PipeWorks for several years to deal with plumbing issues and they've provided great service at reasonable rates. We'll continue to contact them when we have a plumbing problem."