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"In the process, I learned that an airflow in the attic from the eaves to the roof ridge is the modern way. This system replaces attic fans. The new system requires venting near the eaves (soffits) and of course the roof ridge vent. My 1957 home did not have any soffits. Some roofing companies did not include this in their estimates. Arocon did include a lower venting system (not soffitts but the same idea) in their bid. They installed a mid-roof vent rather than venting near the eaves as my home has a roof overhang. All went well but about 20% of the pine boards (not 4 x 8 plywood) required replacing. The roofer took pictures with his cell phone and at least I had that visibility of the project."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"The roof was replaced in a day and the gutters the next. The crew was in and out and all the interactions we had were pleasant on professional. We have a sunsail and it required them to install some anchors by doing some custom work included in the cost of the new roof. Everything went mostly according to plan other than needing to shift schedule due to weather. I would recommend their services to anyone."

"I love this company! They always answer when I call and immediately schedule me - unlike other roofing companies who will either “call me back” (and never do) or just never answer their phone. I’ve used them twice - once to repair a siding issue and another time to replace my flat roof. The estimator (Rick) is always on time, professional, patient and nice. Both jobs I didn’t even have to be home for them to do the work. They took pictures of the work done and emailed them to me. This is my roofing company for life!"

"Job was to widen driveway and replace area with chipping cement. Assessment was thorough and priced comparatively. Crewed was punctual, efficient and courteous. Job was completed on schedule. I highly recommend Skyline services and would used their services again (next assignment already lined up). I’m very pleased."

"I would highly recommend the Liberty Roofing and Siding Company and Staff for the Awesome work that was done on my property recently! I Thank GOD for everyone whom was involved with the process especially Mr Peter who explained the job to me! He also answered my questions! The crew came on one day and the next day every thing was complete! I didn’t have clean up behind them! I’m am so HAPPY! My 2020 is looking a little brighter now!!! GOD Bless everyone of you continually!"

"We chose James L. Graves after getting 3 bids. They were the middle bid. We had a special request to change our soffits in addition to replacing the roof and gutters for maximum roof ventilation. The Salesman, Bryan was very accommodating with this request since most companies do not normally deal with aluminum soffit material but they were willing to work with us and get us what we requested. The roofers did a really good job. No mess. Bryan came by about 5 times during the install which took 2 days for our house. Gutter and soffit replacement went well also."

"The tiles matched nicely and JW was the only place we found that was able to locate this particular size and complete repairs at a reasonable price. Other companies could not find the tiles, wanted to replace the entire floor, or quoted an exorbitant price to do a small area. The work was very professionally done. Our only complaint is that the office did not return calls or communicate with us in a timely manner."

"I couldn't have been more pleased with Charm City Roofing. Home repairs, especially roof repairs were something I dreaded to think about. My experience with Charm City Roofing changed all of that. Starting with my point of contact Mac who did a WONDERFUL job explaining the process and providing a comprehensive step by step of how the installation of my replacement roof would be completed. My home currently has solar panels which needed to be removed before the installation of the new roof could begin, due to the slow response from the solar company this took over 4 months! Dispite this headache, while waiting for the removal the Charm City Roofing Team checked in with me periodically, maintained my tentative install date and continually assured me they would get the job done. The roof was completed as promised and I couldn't be more happy, the installers showed up on time! roof was completed in one business day! (Again as promised) Yard was cleaned up Completely of every material."

"Fantastic! Everything was done quickly, expertly, and professionally. All trash was cleaned up afterward, and the new roof is both beautiful and durable. The price was also fantastic!"