
Serving Bristol, CT and surrounding areas
Approved
Super Service Award Winner
In business since 2013
Emergency services offered
Small jobs welcome
"Paul and his team were fantastic from start to finish. Ace is his locally owned company and he and his team clearly take pride in their work and in making sure the customer is pleased with the result. We had a blocked sewer line/storm drain that had backed up into the basement. Ace were one of the first companies to call but the only one to ask detailed questions about the problem, rather than just sell me on how quickly they could get to us (which of course does matter and they were out to us promptly and on time). And that also gave me more confidence about the estimated cost range that the Ace rep I spoke with provided. Once Paul and co arrived their assessment was that the blockage was at or just over the boundary line at which point it becomes the responsibility of the MDC rather than the property owner -- which can matter greatly if expensive excavation, Street repaving etc is needed (which I know from a prior battle royale with MDC). The thought of having to again deal with MDC had me at Defcon 1. I watched Paul interact very professionally and courteously with the MDC Inspector (whom he didn't know) ... after a fair amount of deliberation they were able to utilize Paul's equipment in a way that thoroughly resolved the situation without having to elevate things within MDC. When the MDC Inspector confirmed to me he hadn't worked with Ace/Paul and then unsolicited told me Paul was excellent and really skilled, I knew I had picked the right company for the job ... and that was before Paul decided not to charge me for a substantial chunk of the 90 minutes we spent earlier waiting for the MDC Inspector to arrive. While I'm hopeful there wont be a "next time," Paul and the Ace Electric Sewer team are the first company I'll be calling if there is. Cheers"







































