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"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"Prompt, courteous service. Replaced sump pump. Seemed very competent and professional. Grateful that he was able to provide sane-day service to a new customer."

"Water heater installed within two hours, with some hiccups in between."

"Mr. Floros worked with my schedule on a short timeline to replace our water heater. He professionally negotiated with me about how to get the job done approximately the way that I wanted while still meeting local code. When the job was completed, he cleaned up and took away the old unit. The price was a great value considering the work done."

"Highly satisfied AGAIN in a second job with Mouradian (hot water heater earlier). This time was a replacement of leaking cast iron sink waste pipe imbedded in the wall/floor between two condo unit bathrooms. Eric Mouradian is very no-nonsense, fast in his estimates, and reasonable in his pricing. The plumber who did the job, Rich, was excellent: friendly, efficient, and clear about what was going on. He understood immediately that his first instinct, to open up the ceiling and wall of the downstairs bathroom should be avoided if possible, to limit wall repairs to one bathroom instead of two. And he then quickly figured out how to do it and did it. The cost was considerably less than the quote of a competitor, who misdiagnosed the problem at first, refused to put his quote in writing, and showed no interest in keeping wall damage to a minimum. No comparison."

"What a great guy! The furnace and the water heater went out at the same time. I was freezing! It was all sorted out the same day. Angel was able to remove my old water heater with a new one. I plan on hiring him again, Thanks, youâ re an Angel!"

"On a Friday night, our boiler shut down. We reset it and eventually, it started working on its own, but we called Jeff and left a message, because who knew whether it would stop working again. We didn't indicate that it was urgent--since we had heat at the time that we left the message--but Jeff called back shortly after we left the message anyway. He said that he'd be in our area and would take a look at the boiler the next afternoon (a Saturday). That turned out to be a good thing, since the problem recurred a couple of times overnight. And then, when it became apparent that the boiler was shutting down constantly and our problem needed to be fixed right away, he went to complete his other scheduled jobs, and then came back to our house and stayed until almost 8pm on a Saturday night to repair our boiler. The price was very reasonable too! On top of that, it's not as though we were regular customers. He never heard of us before, and yet he went waaay out of his way to accommodate us. On a scale of 1 to 10, we'd give him a 14. He's going to get all of our business from now on, and he should get yours too!"

"I bought my unit from NETR in 2018. It worked fine until we discovered it wasn't blowing any cold air. I made the big mistake of hiring someone a family friend recommended and they diagnosed it incorrectly and then basically disappeared on me. Anyway, it took a few weeks but they repaired it today and I was impressed with their courtesy and getting the job done very quickly and successfully. I felt like I was being dealt with honestly. Thanks, Jared and Jack. I should mention I paid about $300 for the refrigerant today. I don't know what the final cost will be but probably a bit over $1000."

"This was a relatively small water heater repair, and Ryan did an outstanding job. He responded immediately to my request, provided a reasonable quote, was polite, professional, knowledgable, and friendly to deal with. Will definitely hire again if needed."

"We were very pleased with the work that the Genove technicians did. They removed our 40-year-old gas boiler and associated water heater and replaced it with a new system. They tested the new system carefully, put explanatory tags on all of the relevant pipes and faucets, and cleaned up well. The team members were polite and worked hard. We had similarly good experiences when Genove technicians came to repair our central AC system. They were knowledgeable and efficient, got the system going again, and the price was fair. We continue to use this company for heating and AC repairs."