
Serving Delaware City, DE and surrounding areas
Approved
In business since 1989
Free estimates
Emergency services offered
"Chimney Cricket was very responsive when we first called. The person who came to clean and inspect the chimney was very professional. I was very pleased at that point. They even came quickly to install the new liner. And since the air is much cleaner, I can only assume that they did an adequate job on this. However no one called as we requested to let us know that the technician was here so my husband could run home (they could access from garage), they left no paperwork to let us know what they did, our garage door handle broke off and they just left it there and made no mention of it to us. When later I called to ask for paperwork and a receipt I was told that they could not process my credit card for 2 weeks (which means that my credit card info would be sitting on someone's desk for 2 weeks). The bookkeeper also told me "There is only so much I can do" something that should be said to a boss, not a customer. After 2 weeks I had to call again and ask for the warranty and paperwork regarding this $1,700 liner. I finally received the warranty after 3 weeks. And during all this we called and asked to speak to the owner who never called us back. I actually think they do a good job but I want someone who is easier to deal with."





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