Get matched with top chimney cap installers and replacers in New Castle, DE

"The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up."

"I had a sinking concrete entryway replaced. I love working with Disciple Masonry. They are all around absolute pros. The job was excellent, and the guys were knowledgeable and professional. The entryway looks fantastic. If you need masonry work, these are the only people to call. I have also had them do repointing on my stone and chimney. I wouldn’t consider working with anyone else!"

"Fast, responsive service by friendly, knowledgeable employees. Great rate! Very happy with their service and will use again"

"On scheduled day, got a evening email telling me it was too dark to do the work so had to reschedule. Not a lot of communication, but the next date was set and everything worked out. When they arrived, the gentleman informed me they also install gutters. We agreed on a price and they came out the next week and did the job. Only took a couple of hours and they cleaned the old stuff out and hauled it away. So far, looks pretty nice."

"I recently hired Clark Chimney and Masonry for a chimney cap and liner replacement and I'm extremely satisfied with their service. The team was prompt, professional, and efficient. They took great care in ensuring a clean work environment and thoroughly explained the process. The pricing was fair, and I appreciated their friendly customer service. I highly recommend [Chimney Service Company] for anyone in need of reliable and top-notch chimney services!"

"This was my first experience with a chimney cleaning.  They were very professional, as well as neat, and explained things as they progressed and answered all my questions.
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"owner spent time explainjng chimney snd flu and regular mainyltensce required ; replaced pull chain and ultimately no chimney cleaning required"

"That was fine. That was a year ago. It was good. I end up spending $500. I wasn't expecting to spend that much, because they did a bunch of other things. I wasn't even there when they came. I was only expecting to get my chimneys cleaned and then they recommended I get the caps and spent more and I guess I needed the chimney caps, as well."

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The service itself was fine. He was going to get me an estimate on the door but never got back to me on that. They are thorough with what they did and did a good job.

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"It went great, and we hired them to perform additional maintenance for our chimney as well as others in our building. Everyone was very pleased with the service, warranty, and price.
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