Get matched with top water heater repair or service pros in Santa Rosa, CA

"Did a $59 consult only. Turned out the cost of repairing the old heater was almost as much as a new one, so we got a new one, and handled the install ourselves. Luis B was great, knowledgeable, friendly, didn't try to upcharge just to sell a heater, which we appreciated. Gave us an honest evaluation, several options, and was right on time. I will say, though, that the company failed to call me when he was on his way... not a big deal. All in all a good experience."

"Professional installation of a tankless water heater."

"Wonderful, I couldn't have had a better experience. I called yesterday because I had a leak under my bathroom sink. My call was answered immediately, and professionally, and when I asked for a certain window of opportunity due to my odd work schedule for the following day I was easily accommodated. The nicest young man came, right on time, and quickly diagnosed the problem. He had two options of repair, one being much easier and less time consuming (i.e. Less expensive), which he tried first, and it worked! He was done in about 15 minutes, and although you pay a flat service fee I think it was absolutely worth every penny. He thoroughly explained why I had the leak, and what the problem was which was very professional, as well."

"Andy came over to look at the water heater and told me what he would do and what needed to be done, it was 18 years old and out of code. He was here on time and did a great job and I liked him too. I would recommend Family First and would hire Andy again."

"Starting with JP the senior technician, the inspection and documentation of existing conditions was thorough, knowledgeable, and complete. Moore recommended the replacement system that would be more durable and require lower maintenance over time, and wrote a detailed proposal with a floor plan documentation. We were given financing options at the time of signing the agreement, as well. The team- five technicians!- were properly suited with protective gear and followed COVID protocols at all times on our property, inside and out. They wore shoe protectors while inside, kept us fully appraised at every task (all interior registers replaced in 11 rooms), and were extremely respectful of our space, privacy, pets, and kept noise and speaking to low levels. (our extremely friendly indoor cat got lots of attention from the team!) The work required three days to fully replace all ductwork in a two-story home with attic and crawl space, and Paul the team leader would check in with us each morning with a briefing of each days' activities. The entire team was constantly in learning mode, with the senior technicians mentoring and teaching the younger team members, which greatly impressed me. They finished on time and without any delay or disruption; they cleaned each work area and removed all debris, packaging, and the old system. We've owned this house for 20 years, had many repairs and replacements, and Moore has raised the bar so far for quality and value. While they were the middle bid in terms of overall cost, we believe we received higher value that even the highest bid. I can strongly recommend them to anyone planning repair work on their existing system, new installations, or maintenance. After getting few responses from HVAC contractors working in new homes in Sonoma County, we were pleased to know that Moore specializes in existing homes and responded to our online request within minutes. I'd be happy to share my experience in person, if required. Martin Waldron Sebastopol, CA"

"Oak called 2nd but came next day/ UN-prepared to do either repair or water test (requested on phone) or even replace with ready new ADA toilet that the lying receptionist booker said they have “some in stock and if not he will show a catalog of choices”. Guy came punctually with Nzo tools or appliances Or knowledge of what I asked for as an “URGENT repair/replace”. See ABC review same call. Not quite as bad as them doing same since we also still have broken HVAC too, both said they would fix ( I bought gasket already, they could have put in) or replace if they brought new toilet. Problem is not in water pipes except they need testing for lead - both said they would do this too - when I asked oak re taking a sample, how long sitting in pipes? He wiped off his soda water bottle and asked “which pipes?” !!"

"Went above & beyond in service. Got the Furnace replaced, brought space heaters for the occupants, Got it done quickly & left no mess. Redid the duct work and worked well with the occupant. Thought this type of service did not exist anymore. Was pleased how quickly Furnace was replaced ."

"Pedro installed a tankless water heater for me. Very professional and reasonable. Would hire him again."

"Marcell and True Blue Plumbing were a pleasure to work with. He was friendly and took pride in his work and client satisfaction. Marcell installed a gas line for me in Napa within the same week of providing the estimate, and he even helped me flush out my water heater free of charge. I will definitely use him for any future plumbing needs. My profession is a property manager and itâ s hard to find quality vendors like True Blueâ ¦Thanks again."

"Excellent from start to finish. Arrived on time, replaced our old water heater with a new one, left everything very clean and, from what I can tell, provided excellent workmanship at a very reasonable price."