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"Week before last we thought we had a clogged toilet.. It was apparently the main sewer line. We called a commercial franchise plumber out and $550 later we thought everything was fixed. This was on a Thursday. By the following Monday we were experiencing the same thing. We call them back out because it was a 6 month warranty. They diagnosed the issue stating we needed to get the main sewer line ( about 1-3 feet) replaced and they would need to dig a huge hole in the basement and etc.. Estimate was more than a small car. I called around to a few other companies and got more expensive quotes. I called A1 Patrick's Plumbing & Sewer Services - Plumbing Contractor & Plumbing Installation and he came out the same night ( last tuesday) and gave me a resonable quote for the same services. When I tell you I am so glad I called this man. My house is 70 years old and my family has lived here for 26 years. This sewer line was CLOGGED... his team dug the hole, replaced the pipes, cleaned them out and discovered tree roots and 4 feet of stuff that shall not be named. He & his team installed a cleanout in case this happened again we wouldn't have an issue getting it cleaned. This company hands down had excellent service and the owner was respectful, nice and delivered what he promised plus a 10 year warranty ."

"We had a horrible smell in our crawl space and thought we had dead mice down there and found an exterminator on Angi, but it turned out to be a sewer leak and there was sewer water down there. Drains Inc. came out right away and rodded out the sewer pipes. They were completely blocked by tree roots! Tim and his son took care of everything the same day and let us know there was black mold in our crawl space. They recommended a restoration company and they came out the same day. We were very impressed with how fast and professional they were! We’ll definitely call them for all of our plumbing needs in the future! Thanks so much!"

"A knowledgeable Plummer was dispatched the same day. Outdoor faucet was replaced and a new inside shutoff valve was added. We also planned out replacement of one more outside faucet."

"Flawless execution! Professional crew of well-trained people! For not that much more than someone quoted to mill my pipes, Illinois Sewer replaced my bad pipes then installed a pipe in pipe liner. I couldn’t be happier. These men are number!!!!"

"we aI originally had them out due to a leak on my toilet on the 2nd floor. it was determined that the problem was the Wax ring. They determined that to prevent any future problems it would be best to double up the wax ring. This work was done and I had them take a look at my toilet in my basement. After a discussion I determined it would be best to replace the toilet. An appointment was made for the following week and on the day agreed upon they came out and completed the job. Each time they were out they were professional and ensured that I understood everything that was involved before doing the work. They were quick in getting the job done and after they ensured that they cleaned up.
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"When one is looking for a plumber, if you?re like me, it is possibly an urgent situation (as in in my case a sewer that was backing up.) So, to save you time, I?ll start with my bottomline opinion.  Reliance was excellent!  Alex, the owner, John, Cesar, Keith, and all the guys who worked on my home were honest, hardworking, and kind human beings.  They were also really good plumbers?. but, in my estimation the humanity that the company is seriously priceless.  It was the first time I worked with them, and I know that it won?t be the last.  They will be my first ?plumber? call.  I have them in my cell phone.
Now, to return to the beginning of my tale. I noticed an increasing amount of dirt around the sewer by my washing machine. (My laundry room is on a slab on the main floor.)  I called a different company that came out to rod the line from an interior clean out in my family room.They worked tirelessly for a day, but couldn?t get through, ended up getting their rod stuck in the line, actually had to return the next day to retrieve their equipment.  Based on their camera and detector inspection, they advised that I needed to dig down to the sewer.  Based on their staffing and scheduling, they simply didn?t have the manpower to handle it at that time, and recommended I call another company.
And that brings me to Reliance.  I called them first time in the morning.  John showed up that same day to estimate the job.  On Saturday...yes, on a weekend,  they began breaking through to the sewer. (They knew I only had a very minimal water flow and responded immediately to the urgency of the matter.  Over the next week they put in an exterior cleanout (much better for the future than my inside one) repaired the sewer that had corroded, replaced backfill and concrete, rodded to the street and then discovered that due to the roots by large evergreens they needed to power wash it, which they did the next day.  They were at my house a full week. They worked hard.  They were respectful and not only worked to fix the problem, but to make sure that I was informed and pleased with their work. I was rather distraught about the situation, and those guys made it as calming as it could be - considering I had to go elsewhere to shower, etc.  I want to add that Alex, the owner, actually came to my house several times to check on the progress and even after it was done to review the entire job.  He was a total stranger, but I would have been proud if he were my son! He was exceptionally considerate. What a nice young man.
I would be remiss if I didn?t mention that there were issues? life?s rarely perfect.  In part some things went wrong because they were starting where another company left off. In hindsight, I think they should have repeated some diagnostics to pinpoint the location of the problem. I?d suggested it, but they didn?t.  I wish I would have insisted. The result was that there was additional  jackhammering/digging in the driveway before they discovered that the break was just two feet  inside the house, instead of a few feet outside that same wall. They had to move indoors on the following days to open the floor in the slab.  But, they made good on their error, and didn?t charge for the additional work.  It was longer project, slower, but they kept going till it was done RIGHT. It was more money than initially estimated because they couldn?t have known that the roots would require the power wash.  And digging indoors is more time consuming.   
I should add that on the days they were working outdoors it was brutally cold...remember that week?  Not one man ever complained.  And on the last day when they were power washing the sewer (temp had gone up), I asked if they could wash the driveway to get rid of the dirt residue from all the digging so that I wouldn?t continue tracking it into the house.  They did and were proud of the results.
People taking pride in their work and caring about customer statisfaction is all too rare in our world today.  Want to see it?  Call these guys.  As horrible as my situation was, at the coldest point in the year, Reliance made it as positive as possible. Thanks.
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"Chris and his crew were amazing! They diagnosed the problem well, very quick and professional, great communicators, brought in their excavator, cut out a large section of sewer, pulled an enormous tree root out of the sewer, installed a new pipe and cleanout, and put back the dirt. They were careful and explained everything o our neighbor as well. Highly highly recommend!"

"Perfectly. Technicians arrived on time, were courteous and left a clean work environment. They worked efficiently and had the job done quickly. Lifeline is the only place I’ll go for installations and repairs."

"Tim promptly reached out and set up an estimate appt for replacing my sump pump system. Was very informative and explained the recommended job details well and clearly. Seemed fairly priced compared to other quotes. Was on time for install appt, explained the system and showed me the sensors/light functions. Exceeded expectations. Would recommend Tim/Drains Inc to family and friends."

"They had a very reasonable price for video inspection and sewer rodding. 1/6th of the competition. The service man was very polite and answered all my detailed questions."