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Benjamin Franklin's technicians performed outstanding service, installing an entire new and superior tankless hot water system, replacing our inferior and dangerously flawed tankless system that no longer performed. The lead technician was up front regarding the reasons for replacement, the cost of replacement, as well as less expensive alternatives. After we decided to replace with a new tankless system and because of the price point, the lead technician suggested time plan payment alternatives which was very helpful.

The day of installation, the crew arrived on time as promised and suggested that the unit be placed on the outside of the house instead of underneath in the crawl space, allowing for easy access for maintenance and trouble shooting as well as for safety. An excellent suggestion since the old tankless system had been installed against a wall in the crawl space underneath our bedroom floor which the lead technician noted, would have been bad for us if the corroded pipes had started leaking gas! Anyway, the entire job was completed without a hitch and again right on time as promised.

The new system has been working perfectly for six months now and we could not be more pleased! I would highly recommend Benjamin Franklin and their technical crews to anyone with plumbing issues - two thumbs up!

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"I have known Rusty throughout the duration of his career in plumbing. He started at the bottom, as an employee and worked his way up; establishing himself in the field, as the honest and approachable plumber, who wants to educate his clients. He explains what the problem is and provides different levels of solutions, depending on how urgent the case is, rather than falsifying a sense of urgency. If you’re looking for somebody who is credible and will get the job done, this is who you call."

"The do not do general contracting projects and I need plumbing, electrical, constructions, tiling, etc."

"We had our install today and we are very happy with our shower. Darren was our installer he called before he came and he showed about 10 min early. He answered all of our questions and very knowledgeable. He seems to have alot of experience. Very nice guy."

"Even though my installers ran into some plumbing issues they were very professional and handled it in a timely manner and it was inspected properly so far I am pleased. They were on time and cleaned up everything."

"Dixie Home Improvements completed two bathroom remodels for us. They did a great job both times. The bathrooms look great and the work was completed in a timely manner."

"Prompt, friendly service. Knowledgeable plumber that explained the problem and solution."

"Joe fixed our bathroom leak by replacing the faulty hardware with the proper hardware and patched the wall back up and repainted the wall (with the perfect color match) where he had to cut out to diagnose. You can’t even tell there was a hole there. Joe took the time to explain everything to me of what our issue was and how he fixed it. He was on time, explained how long the job will take, and very thorough. Very professional work. My husband and I will definitely use Cransten again for our house projects in the future. Before and after photos from the leak damage and repair included with this review."

Prohome is a company that brings design, creativity and innovation to every project to be build with the best cost and high quality.

"The tub was purchased by the Plumbing company I Hired to instal it"