Get matched with top septic tank and well pros in Barrington, IL

"I usually DIY almost everything for my house, but the well issue I was having was just a bit beyond my skillset. Other local well/plumbing companies turned down my project, but Jason and his brother were very helpful and willing to take it on. They were upfront and honest with really great communication. Very knowledgeable and flexible. I'd never had an issue with my well before, but if I ever do again Sub-Surface will be my first and only call. Would highly recommend."

"I could not recommend Brian and Water Well Services Inc. more highly. He is a consummate professional and follow through on everything he said he would do in a thorough, timely, and professional manner."

"We are new homeowners and had a hole in our septic tank made of concrete block, which was sending wastewater into the foundation/basement of the home. It was my first time using Angie's List, and I would recommend Illinois Sewer and Drain to anyone. Joe and his team of experts solved our issue immediately at an affordable price. They even went above and beyond to install a sump pump in our basement to help with the rain water. Quality work!!"

"Had a heat pump installed. The installation went well. The installers were efficient, courteous and professional. Job well done."

"Excellent. A minor problem arose with fitting new sink to existing pipes and they handled it smoothly and quickly. Timely, efficient, courteous and thorough. Would highly recommend."

"Very Pleased! Mark was very helpful and is to return to test our water. We had him install a water softener and last minute added an iron breaker as well... Installation went very smoothly! Highly recommend... Ursula"

"Cleaned out the main sewer even though it didn't need cleaning. What was supposed be cleaned was the catch basin. Crew came over could not open the lid, told me that it would be up to me to open it. Then they would com back. You would think that they would how all the tools and no how to open any and all catch basin. They never called me back or followed up with me. I will never ever use them again. Very disappointed."

"It was great!  They did an excellent job.  They were very careful to not destroy the yard except where they had to dig.  They had to bring a back hoe into my back yard and the run to the storm sewer was quite a distance.  It took a while to get scheduled because of weather and emergencies that they had, but I was ok with that since mine was not time critical.  I was very impressed that they layed down  plastic to put the dirt they dug up on so that it didn’t mess up more of the yard.  The guys were very professional and friendly.  I have had this project done 2 other times since I have lived in the house 12 years.  I told them this and they took it to heart and did everything they could  (larger pipe, etc.) to ensure I would never have to have this done again.  I wish I had had these people do the job the first time.  I feel very confident that the job was done right!"

"They thoroughly diagnosed the problem before doing any work. They understand exactly what's going on through equipment use of pressurized smoke, cameras and really just overall experience in handling sewer matters. I also had a rat problem that was connected to this, so they tailored a solution that covered all these issues. They can handle it and know how to address the situation without extra expenses. Everything is done to code and part of the issue was that the previous owners had done some sewer work that was not to code and that caused most of the problems associated with that repair. I really liked their professionalism and response. Their entire crew was very knowledgeable and very friendly and able to answer a lot of questions. They spent a lot of time, at the beginning, to diagnose the problem. That for me sets them apart from other companies. Other companies wanted to come in and just digging up and jack hammering up the floor without really knowing what the problem was. The workers cleaned up after themselves. I got a follow up calls from the office to make sure everything was working properly. I thought they did a great job all around."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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