
Serving North Webster, IN and surrounding areas
Approved
In business since 1996
Emergency services offered
Credit card accepted
"We had an insane amount of rain one evening and noticed our yard by the septic was flooding. We had just moved in a few months beforehand and have never had a septic. So, we paniced! I called Shanksters that night around midnight once we started hearing strange gurglings from our sinks and toilets. The friendly operator assured me we would be fine until morning so we didn't have to pay extra for middle of the night emergency call. That was nice of her, we thought.
They arrived frst thing in the morning. Deduced we needed a new pump. So they pumpeed out tank to avoid any overflowing while the pump wasn't running. They told us they had a bunch of calls due to the rain, so they went to town to get apump and on a couple of more calls (fine with us..). They came back that afternoon and replaced the pump. I paid them and left. They left me the brochure for the pump, I was looking it over, and looked it up online. It was about $100. Pumping the septic was $300. Something smelled fishy and I felt I had overpaid for their services. So, I called them and said as much. Also, stange gurugling was still happening. So, they came back out, and we found we had yet another septic tank. The guy apologised for the over pricing (I don't know if it was an accident or on purpose) and offered to pump our other tank out at no extra charge. I thought that sounded fair. I'm not against anybody making a profit, but that was just a bit much. I'm glad that I called and expressed my displeasure. They were all very nice. I would hire them again, but will definatly be aware of pricing next time!!
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